IT Help Desk Full Time

Looking for IT Help Desk jobs in Dubai? DRL Marketing Management offers an excellent opportunity for professionals aiming to grow in high-paying IT support and technical service roles in UAE. This role is ideal for candidates skilled in troubleshooting, desktop support, network assistance, and customer technical support. With Dubai’s rapidly expanding digital sector, IT support jobs in UAE are in high demand, offering competitive salaries, career growth, and exposure to modern technologies.

Key Responsibilities:

• Provide Level 1 IT support to users by diagnosing and resolving basic technical issues.
• Handle incoming help desk requests via phone, email, or ticketing system in a timely manner.
• Troubleshoot hardware and software issues, including desktops, laptops, printers, and peripherals.
• Support users with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and SharePoint.
• Manage user accounts in Active Directory, including password resets, account creation, and access permissions.
• Assist in basic network troubleshooting, including connectivity issues and system access problems.
• Log and track all support requests, ensuring proper documentation and resolution status updates.
• Escalate complex issues to Level 2 or higher IT support teams when necessary.
• Install and configure software and system updates as required.
• Provide guidance and support to users on IT systems and best practices.
• Ensure proper data security and confidentiality during support activities.
• Maintain and update IT support documentation and knowledge base.
• Monitor system performance and report recurring issues for improvement.
• Support onboarding by setting up IT equipment and user accounts for new employees.
• Deliver a high level of customer service while assisting users.

Requirements:

• Qualification in Information Technology, Computer Science, or a related field.
• This role is open for L1 (Level 1) candidates only.
• Basic knowledge of Microsoft 365 environment.
• Experience working with Active Directory for user management.
• Strong troubleshooting skills for resolving technical issues.
• Knowledge of IT support processes and ticketing systems is an advantage.
• Good understanding of hardware, software, and networking basics.
• Knowledge of English is required; Arabic language skills are a plus.
• Ability to work under pressure and handle multiple support requests.
• Strong communication and interpersonal skills.
• Willingness to learn and adapt to new technologies.

Skills & Competencies:

• Strong problem-solving and analytical abilities.
• Customer-focused approach with a professional attitude.
• Ability to work independently and as part of a team.
• Good time management and multitasking skills.
• Attention to detail and commitment to resolving issues efficiently.

If you want to build a stable and future-ready career in IT, applying for an IT Help Desk role in Dubai with DRL Marketing Management is a smart decision. With increasing demand for technical support specialists, help desk technicians, and IT service professionals, this opportunity ensures long-term growth and financial stability.

How to Apply :

Send Your CV via : [email protected]