IT Officer Full Time

Transguard Group was established in 2001 and has diversified significantly, we lead in the fields of Cash Services, Security Services, Manpower Services, Facilities Management & Aviation. Transguard Group is the UAE’s most trusted business support and outsourcing provider and has a large, dynamic and culturally diverse workforce with 50,000 employees! We are currently recruiting for a IT officer for our client to be based out of their Dubai office.

Job Profile-

Functional

• Develop and maintain an IT strategic plan, participate in required Executive Operations Committees
• Assist in the development and maintenance of the annual IT expense and operational budgets.
• Develop and maintain IT related documentation for hardware and software systems, IT related policies and procedures, and technology related workflow processes.
• Ensures helpdesk support tickets are addressed as per incident management guidelines.
• Follows established hardware and software approval processes with Director of Admin Operations.
• Responsible for supervising the electronic health record Finance & HR system Network, Cameras (CCTV), Access Doors, Microsoft license, AMC agreement, and all servers and applications in ERADA Center.
• Ensure that developed applications meets quality and standards, review and analyze existing applications effectiveness and efficiency.
• Enhancing the Electronic Health Records (EHR), and Implementation of standards like accreditation like CARF.
• Implementation of global Standards in the Processes and Procedures to meet the Government Health Authority requirements and to standardize the practices.
• Co-ordination with vendors for the Management and Maintenance of Computer Hardware’s and software’s.
• IT operations maintenance plans, architectural design (systems and networks), and close monitoring (of backups, system faults, events etc..), scalability plans, security enhancements etc…
• Oversees program management for all IT-related projects that support the enterprise and identifies solutions to resolve a need identified by executive staff.
• Provides strategic leadership, and operational direction to all IT staff that supports ERADA Center.
• Responsible for the recruiting, and training for each dedicated IT support position to ERADA Center
• Works closely with the director of admin operations on any related events that involve IT staff personnel.

Teamwork

• Working collaboratively with others to achieve collective goals
• Gives honest and constructive feedback to other team members
• Share information and encourage others to do the same
• Builds professional relationships
• Analyzing & Problem solving
• The ability to tackle a problem by using a logical, systematic, sequential approach.
• Approaches a complex task or problem by breaking it down into its component parts and considering each part in detail.
• Identifies many possible causes for a problem
• Presents problem analysis and recommended solution to others rather than just identifying or describing the problem itself

Planning & Organization

• Planning and organizing oneself and others in order to deliver work and prevent future problems.
• Keeps clear, detailed records of activities related to accomplishing stated objectives.
• The ability to adapt and change plans as the requirements of the situation change
• Long term thinking in a strategic and creative manner
• Facilitates groups or teams through the problem-solving and creative-thinking processes leading to the development and implementation of new approaches, systems, structures, and methods.

Technical Skills

• Effectively applies technical knowledge to solve a range of problems.
• Possesses an in-depth knowledge and skill in a technical area.
• Develops technical solutions to new or highly complex problems that cannot be solved using existing methods or approaches.
• Is sought out as an expert to provide advice or solutions in his/her technical area.
• Keeps informed about cutting-edge technology in his/her technical area.

Takes Responsibility

• Monitors performance trends and identifies opportunities to improve standards.
• Provides regular feedback and suggests alternative approaches necessary to ensure that organizational objectives and superior standards are achieved.
• Defines strategic areas of responsibility.
• Influences and sponsors cross-organizational decisions on work prioritization, resource allocation, and long-range standards of performance.

Skills

• Bachelor’s degree in Information Technology, Computer Science or similar.
• Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional).
• 5 years proven experience as an IT Supervisor or relevant position with at least 2 years within the UAE.
• Excellent diagnostic and problem-solving skills.
• In depth understanding of diverse computer systems and networks.