IT Operations Associate Full Time

What You’ll Do

The Client Technology Operations Support Senior Specialist supports the Client Technology Operations & Data Services business. This position is a key member of the team and is responsible for day-to-day operational and technical support in systems platform operations across all data centre environments and offices.

The Client Technology Operations Support Senior Specialist is in Dubai, reporting to Client Technology Operations Support Manager. This position will be required to work some after hours, weekends, and holidays on an On-Call schedule. Paid relocation is not available for this position.

• Provide onsite and remote engineering and support for Client Technology Operations & Data Services, including managing the servers, storage, systems monitoring, data replication, as well as the specialized software applications for AlixPartners business units. May set up, install, and upgrade hardware, software, and peripheral equipment.
• Participate in the design, configuration, build, implementation, and maintenance of computer servers, operating systems, related hardware and peripherals, and specific application software. Analyze current server and related system architectures to design and implement improvements for increased functionality, reliability, and performance.
• Maintain the integrity of the servers, applications, and databases upon which the business unit relies for uninterrupted business operations.
• Design, configure, build, and maintain computer servers and specific software applications and services.
• Analyze server and application architecture and configurations, as well as the SAN/Storage solution, and reconfigures systems and data for optimal performance.
• Run and monitor performance queries; design and implement testing routines to identify and resolve (de-bug) conflicts and potential operating malfunctions, using the enterprise monitoring solution and other utilities.
• Troubleshoot and resolve malfunctions with systems, operating platform/database interfaces, servers, configurations, and related equipment; escalate to other technology support resources as needed.
• Schedule, communicate, perform, and monitor regular and ad-hoc systems maintenance activities within the defined policies and processes.
• Confer with the team and other AlixPartners IT resources to identify business unit needs, and with consultants and vendors regarding systems maintenance and upgrades / enhancements.
• Estimate time and resources needed for projects and participates in the development of project schedules.
• Administer systems security and assigns appropriate access privileges to end-users.
• Participate in the creation (or modification) of documentation activities related to system design, configuration, operation, and support policies and procedures.
• Resolve operational problems within the defined schedules and service level agreements.
• Additional responsibilities as identified. This description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities

What You’ll Need

• Minimum four (4) years’ experience supporting computer networks and systems, including broad knowledge of security, applications, and infrastructure.
• Bachelor’s degree in Computer Science or Management Information Systems, or a mix of education and work experience demonstrating superior skills and accomplishments.
• Experience supporting computer networks and systems, including broad knowledge of security, applications, and infrastructure.
• Certifications: A+, Network+, HDI, ITIL preferred.
• Familiarity with Microsoft Windows Server OS (W2k08\W2k12\W2k16); MCSE Certification
• Experience in large support operations, with experience in a 24x7x365 service delivery model supporting mission-critical business operations.
• Knowledge of Active Directory and group policy; prefer experience with Microsoft Distributed Files Services (DFS)
• Experience with enterprise monitoring solutions; Indicative preferred; SCOM, SCCM or other equivalent solutions considered.
• Experience with supporting the daily operations and management of Two Factor Authentication solutions; prefer experience with DUO.
• Effective communication skills and the ability to rapidly record information verbatim are important.
• Effective time management with the ability to prioritize and meet deadlines sometimes in urgent situations.
• Ability to work with independently as well as part of a team.
• Excellent written and verbal communication skills in English.
• You will have a work permit for UAE and Saudi or be able to obtain such (administrative support will be provided by AlixPartners to obtain permits); in principle, ability to obtain work permit to travel and work across EU.
• Willingness to work outside of normal business hours, and as unique projects/needs arise, including weekends and holidays for the team to provide 24×7 coverage.
• Ability to work full time in an office and remote environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday.
• Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners’ Code of Conduct and foster an inclusive environment with people at all levels of an organization.