IT Support Engineer Full Time

Zahr Freighters is seeking a proactive and skilled IT Support Engineer to manage and maintain our IT infrastructure in Dubai. If you are passionate about technology, problem-solving, and ensuring seamless IT operations, this role offers an excellent opportunity to contribute to a dynamic and fast-paced environment.




Key Responsibilities:

• Technical Support: Provide first-level and second-level support for hardware, software, and network issues across the organization.
• System Maintenance: Install, configure, and maintain computer systems, servers, and IT equipment.
• Network Management: Troubleshoot and resolve network connectivity issues, including LAN, WAN, and wireless networks.
• Data Security: Monitor and implement security protocols to safeguard sensitive company data and ensure compliance with IT security standards.
• Software Management: Install, update, and troubleshoot software applications, ensuring compatibility and optimal performance.
• User Support: Assist employees with IT-related queries, provide training, and guide them in using various tools and systems effectively.
• Incident Logging: Document and log all support tickets, actions taken, and resolutions in the IT helpdesk system.
• Backup Management: Ensure regular backups of critical data and systems, verifying integrity and recovery readiness.
• Asset Management: Maintain an inventory of IT assets and manage hardware and software procurement when necessary.
• Continuous Improvement: Stay updated on emerging IT trends and recommend innovative solutions to enhance the organization’s IT capabilities.

Requirements:

• Education: Bachelor’s degree in Computer Science, IT, or a related field.
• Experience: Minimum of 2 years in an IT support or system administration role.
• Technical Skills: Proficiency in operating systems (Windows, Linux), networking, and IT security tools.
• Problem-Solving Skills: Strong analytical skills to diagnose and resolve technical issues effectively.
• Communication: Excellent verbal and written communication skills in English; knowledge of Arabic is an advantage.
• Certifications: Relevant certifications (e.g., CompTIA, Microsoft, Cisco) are a plus.
• Teamwork: Ability to work collaboratively and independently in a fast-paced environment.