IT Support Engineer Full Time

Zahr Freighters is a leading logistics and freight services provider, committed to operational excellence through innovative technology solutions. We are looking for a dedicated IT Support Engineer to join our team in Dubai. If you have a passion for technology and a knack for troubleshooting, we welcome you to be a part of our journey in delivering reliable and efficient services.

Key Responsibilities

• Provide technical support to employees, addressing hardware, software, and network-related issues.
• Install, configure, and maintain IT systems, applications, and equipment.
• Monitor and troubleshoot network performance, ensuring minimal downtime.
• Manage user accounts, permissions, and access rights in various systems.
• Ensure timely resolution of IT tickets and maintain detailed documentation of support activities.
• Collaborate with external vendors for procurement and maintenance of IT assets.
• Implement and enforce IT security protocols to protect company data and systems.
• Stay updated with the latest IT trends and recommend upgrades or improvements.

Qualifications and Skills

• Bachelor’s degree in Computer Science, IT, or a related field.
• Proven experience as an IT Support Engineer or similar role.
• Proficiency in Windows and Mac operating systems, as well as common IT applications.
• Strong knowledge of networking protocols, hardware, and troubleshooting.
• Excellent problem-solving and communication skills.
• Ability to manage multiple tasks and prioritize effectively.
• Certifications like CompTIA, Microsoft, or Cisco (e.g., CCNA) are a plus.