Logistics Customer Service Lead Full Time

In this role, you will:

Execution: 40%

• Interact with our customers to ensure their requirements are understood and met. This includes improvements to how we work together.
• Manage full OTC for all customers. Including but not limited to order placement, invoicing, credits, and communication within in agreed service levels.
• Engage in a growth culture by creating a continuous improvement and collaborative environment.
• Ensure the team operates with degree of professionalism and complies with Clorox.
• Process sales orders and order management for the agreed customers within the Gulf region.
• Responsible obtaining desired shipping schedules to distributors.
• Responsible for day to day flow of orders with all suppliers.
• Reviewing shipment documents and addressing discrepancies.
• Manage distributor and supplier issues within the Gulf region.
• Coordinating with CIC/sales/finance for addressing system discrepancies.

Business Results and Targets: 30%

• Manage to ship all orders against agreed targets.
• Manage order management process against agreed customer expectations.
• Track and engage with cross-functional teams for all customer claims.
• Update monthly volume report to the team.
• Tracking and updating shipment log against agreed targets.
• Update the Consolidated order plan to ensure production are completed on time to meet the target.
• Update the team with actual vs forecast plan.
• Engage with the planning team to ensure inventory holdings are maintained to support the business case fill rates.
• Continuously seeking for cost savings opportunities  to contribute in delivering the yearly targets.
• Develop and maintain the “Perfect Order including CFR, OTS” KPI. Review and monitor key performance indicators (KPI’s) that directly impact our customers/distributors.

Efficiency, Innovation and NPD: 20%

• Ensure PI’s and CI’s are issued on time for US and Asia orders.
• Review and confirm the invoices received from supplier for shipments.
• To align the SOP across the Gulf region and implement standard processes for order management.
• Work with the sales team to standardize sales order processing.
• To manage KPI’s against agreed targets.
• Conduct regular continuous improvement and process effectiveness/efficiency reviews.
• Working with project managers to support new product development projects where required.
• Update IE tracker for new product request and ensure it’s approved on time.
• Process sample request for new items to the distributors.
• Support the introduction of New Products by ensuring fulfillment of required setup and listing processes and supplied to customers as per the project alignment.
• Development of Power BI tools, supporting Gulf PSO.

Communication and Networking: 10% ​

• Work with the sales teams to ensure support of and understanding of the customer requirements.
• Work with logistics on a daily basis to ensure performance is achieved against targets.
• Ensure invoices received from freight forwarder and suppliers are as per agreed rates.
• Ensuring timely payment of freight charges and update freight forwarder payment tracker.

What we look for:

Years and Type of Experience:

• 3+ years covering below areas.
• Day to day logistics supplier management
• Strong understanding logistics networks and quality management.
• Capable of delivering business KPI’s against target.
• Good analytical skill
• Good understanding and capability in cost savings and continuous improvement
• Good experience in global logistics and local distribution

b. Education Level/Degree:

• Bachelor or above
• Industrial engineering, supply chain and operation management or relevant business degree.
• c. Technical Skills:
• Know the process of supply planning and logistics operation.
• Relationship management of external providers plus experience.
• Has good knowledge on logistics networks and quality management.
• Very strong analytical and problem solving skills. Has a keen financial and cost sense.
• Strong in communication and alignment, and be able to present self well in both oral and written English.
• Be able to work independently, and interdependently with multi-functional teams
• Strong project management skills and experiences will be a plus
• Strong computer skills in Microsoft Office, specifically excel & power BI

d. Managerial Skills and Abilities:

• Strong Communication & presentation capability
• Strong leadership (fully in charge of project, by owning the execution and results) and strong communication and influencing skill (work highly effectively with multi-functional people, both internal and external that he/she doesn’t have direct supervisor/control)
• Possess holistic understanding and experiences of end-to-end supply chain management
• Excellent interpersonal relations
• Experience of influencing colleagues and communicating a point of view.
• Strong emotional intelligence and strong analysis skills.

e. Other Languages Required:

• Good command of local languages & English (both Oral English and written)

We seek out and celebrate diverse backgrounds and experiences. We’re looking for fresh perspectives, a desire to bring your best, and a non-stop drive to keep growing and learning.

At Clorox, we have a Culture of Inclusion. We believe our values-based culture connects to our purpose and helps our people be the best versions of themselves, professionally and personally. This means building a workplace where every person can feel respected, valued, and fully able to participate in our Clorox community. Learn more about our I&D program & initiatives

Benefits we offer to help you be well and thrive:

• Competitive compensation
• Generous 401(k) program in the US and similar programs in international
• Health benefits and programs that support both your physical and mental well-being
• Flexible work environment, depending on your role
• Meaningful opportunities to keep learning and growing
• Half-day Fridays, depending on your location