Logistics Operations Manager Full Time

Key Responsibilities:

• Enhance customer relationships by identifying areas for improvement in the overall customer experience






• Identify customer pain points, perform gap analysis and recommend value add operational improvements and cost savings projects
• Serve as the first point of contact to support customer queries/problems for daily operations
• Gather requirements, deliverables and timeframes from stakeholders
• Activity and resource planning (i.e., define project scope/objective and identify available resources)
• Create a clear and concise approach to execute the project and monitor its progress
• Organize and motivate the project team
• Set realistic deadlines and communicate them to the team consistently
• Analyze and manage project risk throughout the duration of the project
• Communicate key milestones to the project to all key stakeholders
• Lead project calls discussing progress, challenges and ultimately facilitate decision-making
• Collaborate with other project managers/acting project managers to build consistency in all processes
• Conduct post-implementation reviews (i.e., evaluate performance against defined project goals) and report back to Director, Program Management
• Ensure all projects follow the proper project management life cycle and include proper documentation (e.g., project charters, project documentation for public consumption, technical documentation, end-user documentation, document storage and controls)
• Manage multiple large scale projects at once
• Stay up to date with the latest trends and advancements in project management, including emerging tools, techniques and best practices and proactively apply new knowledge to improve processes

Qualifications

• Bachelor’s degree with a specialization in Supply Chain , related field or equivalent experience
• 5+ years logistics, supply chain, large scale warehouse operations and projects or related experience
• 3+ years experience in operations management or project management
• 3+ years experience in owning stakeholder management and facilitation
• Strong knowledge of large scale warehouse operations
• Industry certifications such as Kaizen, Lean, Six Sigma, Supply Chain, PMP is preferred
• Excellent customer service skills, including negotiation, proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Risk sensitive, recognizes when problems arise or are likely to arise
• Critical thinking using logic, data & qualitative reasoning
• Strong facilitation skills
• Ability to perform independently and achieve success in unstructured and rapidly evolving environments
• Ability to develop, evaluate, recommend and present best options
• Ability to understand financials and develop budgets
• Travel less than 10%