Manager Full Time

Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.

CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people – your colleagues and our customers – and delivering service that really goes the extra mile.

Principal Accountabilities

Assist and Support to manage the operational functions to ensure of the following:

Account opening, maintenance WBG and PBG

Account opening, average over 100 documents per day, reconciliation of physical documents

Overnight safe custody of original physical documents under custody

Assist, supervise the Offshore Processing Team pertaining to

Account opening CCBB / PBG

Cheque Book issuance, Special Cheque Book

Online Banking, SMS, IVR Banking

System approval for COB (High Risk) IPAD (High Risk) and MB accounts

Major support involved in this role are:

Approve or reject COB-High Risk accounts, IPAD, MB accounts

Approving Debit cards in the Instant Issuance or DCR for above cases

Escalate approvals to the next level of management where required

Prioritizing process completion depending upon high net worth and tier 1 clients

Manage and plan resources for optimal efficiency especially planning absence or leaves

Is responsible for:

Holding the original physical documents as joint custodian

Ensuring the physical documents are reconciled on a daily basis.

Rework identified by Offshore, rectification exercise in coordination with Branches / RM’s

Closely monitor the movement of original physical documents between ASU & Central Archiving Unit

As Back-up for Time Deposit / CCBB opening / OA payments approval

Act as joint bank admin for special bank controlled admin for iBusiness in conjunction with IAM

Provide assistance to the Unit Head SSD in completing the day to day operations of the Unit

Approve the scanning in SIG-CAP handled at Onshore

Support to develop and cross-train the team for better resource utilization during exigencies.

Participate in designing BRD at a user perspective for upgrades in the processes handled at the Unit.

Identify / propose optimization opportunities, based on the experiences gained in the day to day functions for further improvement.

Support the Manager-SSD-ASU to address / complete audit observations, Coordinate with auditors and rectify the irregularities and deficiencies observed to ensure compliance with the standard policies, procedures and statutory requirements.

Participate at the preparation stage of the BRD for a user perspective, conduct UAT with other members for deployment of approved CR

Work on continues process reviews and improvements to ensure customer experience & expectation is met.