Reviewing the collections strategy regularly with the Agencies to ensure the desired results are met on weekly and monthly basis.
Assisting in implementing and constantly monitoring the collections strategy, policies and initiatives for the bank with the overseas recovery agencies
Follow up on all allocated overdue accounts and ensure resolution as per the target assigned (monthly).
Ensure that the individual targets based on both Efficiency and Productivity parameters are met on a monthly basis
Obtain detailed information about the overdue customers and the same is documented on collection system for future trails on the account.
To engage totally with the Agency collectors and the supervisors to ensure that they prioritize recovery of FAB over other banks.
To negotiate and ensure quick approvals for customer negotiations in consultation with the Manager, Collections / Head, Collections as necessary wherever applicable.
Ensure that the collection process is carried out by the Agency Collectors and Supervisors within the framework of code of conduct and keeping in mind the reputation of the bank
Any other customer follow up action as required by the Bank from time to time
Legal, regulatory and compliance:
Ensure compliance with local legal and regulatory requirements and report any legal and regulatory developments which impact or may impact the collection activities / legal actions.
KYC (Know Your Customer)
AML (Anti Money Laundering)
KEY PERFORMANCE INDICATORS
Adherence to Collection Policies and Procedures
Adherence of Collection Targets / Budgets
Ensure compliance whilst dealing with Customers
Nil High Risk Audit observations.
Minimum of 3-4 years collections experience with Agency Management.
Skills set required:
Excellent Communication skills
Basic banking knowledge
Strong negotiation skills
Good computer skills
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