Payroll Service Delivery Manager Full Time

Responsibilities
Relationship Management
Serve as Point of Contact (POC) for Controller Community within designated region
MS advocate for designated subs to the BPO vendor while setting and managing expectations for each local relationship
Participate in setting ongoing goals and objectives for the outsourced relationships
Identify and mitigate risk across outsourced relationships
Maintain open and effective communications with all clients
Customer Partner Experience
Solicit feedback from internal and external business partners to manage gaps in service or missed expectations
Measure and use feedback to prioritize opportunities and continually add value to the business
Support issue management and escalations in designated region related to BPO provider and payroll critical issues
Support any issue resolution process that arise and bring it to closure
Foster an environment in which client needs and requirements are anticipated and met, reducing need for escalations between BPO provider and local sub
SPOC for Change requests and Change controls needed by Sub; ongoing with BPO provider
Service Governance
Represent the Payroll BPO Provider within local region
Identify regional opportunities to maximize and optimize global processes. Provide recommendations for continuous improvements
Support BPO performance through continuous process improvement
Provide actionable feedback between Sub and BPO provider for ongoing assessments of controls.
Improvements Focus
Project Support Role: Single Point of contact for both BPO and MS implementation teams during system integrations and implementation within region
Stabilization and Improvement : Ongoing responsibility for stabilizing and improving the new Global Payroll model, looking for every opportunity to impact effectiveness, increase efficiency and improve overall client satisfaction
Qualifications
Basic Qualifications:
BA/BS degree in Business, Finance, Accounting, Computer Science or Engineering
Must have end to end payroll knowledge for Multi Country enterprise (Min 10+ years payroll exp)
Middle East and Africa Payroll knowledge
Excellent communication skills
Payroll and data analysis experience and knowledge
Advanced EXCEL user
Excellent relationship management skills and previous experience in managing client relationships
Capability and flexibility to meet customer demands
Ability to multitask and prioritize quickly with multiple requests
Ability to react quickly and professionally in high stress situations
Preferred Qualifications:
International working experience for Multinational corporations (statuary, regulatory and cultural) and SAP software experience are a plus
Additional languages are advantage
Multi-country employment tax knowledge
Qualifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.