Product Manager – Indian Ocean and Africa Full Time

dnata Travel have an exciting opportunity for an experienced and driven E-Commerce Manager to join the team based in Dubai.

The Job holder will be responsible to create and manage the product portfolio of the brands across dnata Travel Group in line with the overall Group strategy. The role holder is responsible for all stages of the product lifecycle from analysing data, creation, identification, validation, launch and evaluation. Work to negotiate and obtain competitive rates for campaigns and support with destination/product information to meet customer needs and align with the departmental growth strategy.

Responsibilities:

Contribute to the development of the brand’s strategies to meet the needs of the business and achieve revenue growth in collaboration with management, ensuring objectives and product plans are aligned with corporate vision.
Develop and maintain strong mutually beneficial, long-term strategic relationships with both internal and external stakeholders.
Review, collect and analyse data related to trends and sales and provide insights for the development of marketing campaigns.
Report, measure and make recommendations on all activities to improve the effectiveness of future products and sales.
Understand business needs and provide regular competitor/market analysis including benchmarking of dnata product offerings and market position.
Identify gaps in the market and profitable opportunities which are commercially viable, and which will enhance the product offering to remain commercially competitive.
Provide in-depth specialist knowledge and training of associated featured products to all areas of the business as commercially or operationally required.
Work proactively with sales and fulfilment areas to optimise conversion rates and minimise barriers to trade.
Work with the internal stakeholders to plan and execute the preferred product strategy, understanding core destinations and products to sell.
Brief product via Salesforce for tactical campaigns. Working with the team on all aspects related to rates, allocations, release periods and service delivery, within defined business timeframes.
Lead campaign management in-conjunction with Corporate Communications, relevant brands and sales teams, engaging all key stakeholders in initial campaign discussions to ensure knowledge sharing and aligned approach and support with activity and manage input to the calendar.
Conduct post-campaign review sessions with internal and external stakeholders.
Streamline processes across the business to improve productivity and turnaround times, working closely with support teams to ease any pain points for operational issues.

Experience:

5+ years experience in the travel and tourism industry
Commercial/Sales.Other
Work in Product in the travel industry / tour operator. Development of new products (tours, hotels, experiences, ground transportation)
In depth understanding or specialisation in Indian Ocean and / or Africa regions
Building and managing destination strategies to fit market demands
Strong relationship management with internal and external partners

Knowledge / Skills:

High quality achiever with a proven ability to exercise keen commercial judgement and decision-making,
Excellent knowledge of geography and clear understanding of the tourism industry and tour operations,
Strong written and oral skills in English (other languages an advantage).