Receptionist Full Time

Responsibilities

Main Duties:

• Deliver high quality customer service to all visitors and staff, representing the school in a professional manner.
• Greet visitors in a friendly and helpful manner.
• Have a strong knowledge of the key information about the school.
• Offer guidance and assistance to parents through the student registration and admission process during the initial enquiry stage.
• Provide general clerical/administrative support e.g. updating attendance registers, photocopying, filing, faxing, completing standard forms, responding to routine correspondence.
• Undertake word-processing and other IT based tasks e.g. database, excel, Internet research.
• Produce lists/information/data as required e.g. class lists.
• Sort and distribute mail.
• Attend and participate in relevant meetings as required.
• Answer, screen and forward incoming phone calls in a friendly and professional manner ( following our standard telephone etiquette/ protocol).
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
• Provide basic and accurate information in-person and via phone/email.
• Assist Admissions team with in-bound and out-bound calls.
• Log admissions enquiries into the MIS – data base.
• Perform other clerical receptionist duties such as filing, photocopying and printing.
• Arrange transportation for visitors when require.
• Provide accurate and comprehensive information about the schools, including the curriculum, education level and tuition fees.
• Respond to telephone calls and enquiries courteously and direct calls to appropriate personnel, using the Referral System.
• Assist with tasks assigned as and when required by the management team.
• Undertake any other reasonable duties within the overall function, commensurate with the grading and level of responsibility of the post.
• Perform other duties as requested by direct and dotted line reporting managers/ supervisors.

Qualifications

Minimum Qualifications:

• Bachelor’s Degree in an equivalent field

Minimum Experience:

• A minimum of 2 years of experience in a customer focused role in the region
• Experience in the education field is preferred

Job Knowledge & Skills:

• Fluent English communication skills, written and oral
• Arabic speaker is preferable
• Strong interpersonal skills to aid in daily contact with parents in a diverse multi-cultural environment
• Excellent office management skills