Receptionist Full Time

Overview of the role:

We are looking for a UAE National citizen with fluent English speaking skills with some experience in customer service for the role.

What you will do:

• To provide full support to all customers visiting Al Futtaim Motors. To be the first point of contact to welcome and identify customers’ needs.
• Ensure customers are given the Worlds Warmest Welcome when entering the branch.
• Responsible to ensure all customers with appointments are directed to correct executive. The aim is to give a smooth transition from entering the branch to introduction to sales executive in turn making sure the customer receives a professional service.
• Ensure all customers receive a warm send off on exiting the branch. The aim is to make our customer feel acknowledged and to show that we care.
• The role purpose is to ensure all Al Futtaim customers receive a First Class service when entering the branch.
• Ensuring the customer is guided to the relevant department and their needs are clearly identified and conveyed to the appropriate associate. Understanding the Customer Journey from Start to Finish.

Minimum Requirements:

•  Emiratizati with family book
•  Basic qualification or High school diploma
•  Previous customer service experience is advantageous but not compulsory
•  Proficiency in both English and Arabic is essential
•  Possess an engaging personality, confidence in interpersonal interactions, and a drive to kickstart a career in sales
•  Strong MS Office skills, particularly in Excel
•  Customer-centric approach with adept decision-making and problem-solving skill