Receptionist – Arabic Speaker Full Time

The Receptionist is the “face” of the client. It is important to show the highest possible levels of customer satisfaction.

Responsibilities:

• Manage all incoming and outgoing calls including distribution.
• Greet customers on arrival, receive, inform and guide visitors including the coordination with employees.
• Responsible for maintaining the telephone registers including call tracking.
• Provide assistance with general administrative duties.
• Responsible for the upkeep of the Receptionist Services, including newspapers and subscriptions.
• Assist security in ensuring only authorized persons access the facility.
• Issue visitor and vendor passes as required.
• Printing and Stationary Requirements.
• Deal directly with cleaning Issues relating to the Receptionist Services.
• Notify the Facilities Manager of any maintenance item requiring attention.
• Ensure the Reception is covered without fail during working hours.
• Ensure calls are dealt with in a welcoming, courteous and professional manner, seeking to anticipate their needs where possible.
• Be very polite, helpful and cooperative with client staff, visitors and contractors.
• Assist with admin and Facilities Management duties as directed by the Facilities Manager
• Assist staff in preparing new access, Landlord access & parking cards.
• Maintain security and safety standards as required, ensuring that visitors are recorded in logbook, escorted and contractors do not have access to areas without the appropriate authorization or supervision maintained.
• Administer the booking system for conference rooms and workrooms.
• Maintaining the record of all files and documents.
• Monitor and maintain office supplies inventory.
• Totally abide by all company policies, and local regulations and laws, wherever applicable.
• Fire and Life Safety (Emergency Evacuation Procedures).
• To assist management and develop the site/s team/s through effective induction, training and development and annual appraisals.
• Strong supervisory skills and influencing ability.
• Be able to converse confidently with staff, customers and suppliers at all levels.
• Strong team player with a passionate customer service focus.
• Maintain regular contact with the FM by developing permanent, mutually beneficial relationship including growth plan and training.
• Assist the FM for his accountability being the forefront of customer relationships in the site/s.
• Demonstrate strong customer services skills and use your experience to ensure that customer expectations are met.
• Follow all Health & Safety and Environmental requirements that are defined on work instructions or communicated in training
• Follow required emergency prevention and operational controls
• Report all accidents, occupational illnesses and emergencies
• Apply, execute and maintain function related quality issues

Experience and Qualifications

• Arabic Speaker (Mandatory)
• Experience of 3-5 years in a receptionist role or related service environment.
• Demonstrate experience in dealing with customer service and exhibit key skills within this area.
• Sound problem solving ability.
• Sound understanding of HSE requirements
• Strong communication skills (oral and written).
• Excellent influencing skills.
• Experience in contract management and measurement.
• PC literate i.e. Microsoft systems.
• Strong supplier commercial understanding