Remittance Clerk Full Time

A. POSITION PURPOSE:

To accurately perform all remittance transactions and other service transactions for the customers.

B. ESSENTIAL FUNCTIONS AND BASIC DUTIES:

• Provides fast and excellent customer service to the customers in a professional manner, following the SGOT Rule (Smile – Greet – Offer – Thank).

• Adhere to AML (Anti-Money Laundering) rules, policies, and procedures at all times.

• Collect and file all transaction supporting documents according to company’s uniform filing system and AML policies; arrange for document transfer to the warehouse.

• Resolve customer complaints, independently, wherever possible

• Read, understand, and comply with all announcements from the Head Office or Admin Office.

• Forward technical support requests to the Admin Office.

• Maintain cleanliness of the counter, drawers, tables, and workplace according to office guidelines.

• Answer telephone calls and provide transfer rates/information as required.

•Identify and cultivate potential customer relationships and business opportunities.

• Provide necessary information to Head Office, Administration office or various company departments.

• Promote and cross-sell new products and services to customers.

• Communicate training needs to the Branch Manager and participate in training programs.

• Perform adhoc assignments as delegated by immediate supervisors.

C.WHAT WE ARE LOOKING FOR:

• Bachelor’s Degree holder.
• Minimum two years of experience in cash handling and customer service
• Excellent English communication skills
• Ability to work flexible shifts and at various locations across the UAE
• Capability to work effectively under pressure.