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Customer Service
Reservation Officer Full Time
We have a great opportunity for an experienced Reservation Officer to join the team in Sales & Marketing. The successful applicant will have a strong track record in sales and preferable experience in the hospitality industry/luxury customer service.
What are we looking for?
- Understands the need for efficiency and organisation.
- Emirati candidates only
- Completes tasks in a timely manner.
- Communicates effectively with colleagues/management.
- Lives and breathes the Shangri-La Values.
What will you do?
- Take incoming calls for guest reservations/inquiries.
- Maintain guest records.
- Remain courteous and professional at all time.
- Understand and ascertain guests needs through conversation.
- Always represent the hotel in a favourable light.
