Reservations Agent Full Time

About the Job:

An opportunity has arisen for a Reservations Agent – Rooms Reservations to join Madinat Jumeirah Resort. The main duties and responsibilities of this role:

• Proactively promote all properties and services within the Jumeirah portfolio in a friendly, professional and efficient manner upselling where appropriate to achieve all revenue objectives
• Achieve targets set by Jumeirah for revenue, quality, customer service standards and productivity
• Achieve minimum standards related to external reservation audits for LQA, Forbes and IFH call standards
• Proactively handle and resolve customer and partner related queries and escalations through all channels which may include Telephone, email & chat within agree response times
• Maintain the integrity and accuracy of Jumeirah customer data base following Jumeirah standards
• Take ownership and keep up to date with information and training required to complete role effectively
• Actively drive and work towards own Individual Performance Objectives
• Reservation Filing of correspondence, handling customer complaints, checking and updating of daily reports
• Ensure compliance with the room reservations quality performance requirements
• Complete payment requests and follow up for payments not made ensuring compliance with company payment policy

About You:

The ideal candidate for this position will have the following experience and qualifications:

• 2+ years’ experience in hospitality or similar customer service role
• Computer Literate including MS Office and email/OMNI channel systems
• Proficient in Business Level English (Read/Write/Speak – Essential) with knowledge of an additional language (Desirable)
• Team Player – Collaborates positively and effectively with others and team