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Sales
Sales Coordinator Full Time
Job Description
- To ensure smooth administration of Sales & Marketing Department to the standard required by the Hotel
- To coordinate all internal and external correspondence, incoming e-mail, and other assigned administrative duties
- To provide a courteous, professional, efficient and flexible service at all times, following Sofitel Dubai Jumeirah Beach standards of performance, by e-mail, phone or in-person
- To be fully conversant with all services and facilities offered by the hotel
- To perform opening and closing procedures established for the Sales office
- To ensure that the Sales office and surrounding area is kept clean and organized at all times
- To monitor operating supplies and reduce spoilage and wastage
- To ensure that all sales contracts follow the established Hotel Policies and Procedures
- To ensure that all credit and collection procedures that have been established by the Hotel are implemented following the established Credit Policies and Procedures
- To ensure that an efficient and accurate filling system, both manual as well as electronically is maintained at all times
- To project a warm, professional and welcoming image, in person or on the phone
- To be demanding and critical when it comes to departmental standards
- Following up of assigned and “Walk-In” site inspections and in-house group arrangements
- To assist Groups and Events team with groups and MICE leads from initial contact, preparing the proposal, closely following up to ensure conversion, issuing contract and banquet event order and remain the customer liaison until the end of the event
- Keeping up to date the hotel event systems with all information related to the lead
- To ensure up to date Opera Cloud records of all corporate and group accounts
- To keep and to safeguard all contacts and financial documents
- To utilize Opera Cloud for all accounts management functions and assist the assigned Sales Managers with the necessary follow-up, when they are out on sales calls
- To ensure that the correct booking procedures are implemented, including group room and meeting program history, contractual agreements, room block analysis, etc.
- Interact permanently with the Account Managers and other departments
- Act directly with the guest or client during the stay of groups and events
