Sales Process Specialist Full Time

Job Description

The Sales Process Specialist works under minimal supervision and takes a broad perspective to resolve customer inquiries and support UL’s sales professionals, including but not limited to inquiry follow-up, quote generation, case development, and order processing, as required.

Responsibilities

• Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities.
• Coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines.
• Works independently mostly and may need limited supervision only on complex new assignments – to develop and share quotes using standardized pricing tools.
• Client follow-up and aid in turning quotes into orders. Process quotes into Orders using ERP.
• Support account managers & SE/ISEs by performing included but not limited to admin-related tasks.
• Acts as an informal resource and mentor for colleagues with less experience
• Connects customer to appropriate UL personnel (Account Manager, SEs/ISEs, delivery teams and engineers, etc.) when appropriate.
• Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities.
• Collaborates with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested.
• Completes a variety of atypical assignments of high complexity.
• Based on the relationship and deep understanding of the customer and needs, provides input to account manager or SE/ISE to inform sales strategy where applicable
• Build an internal UL problem-solving network and proactively engage internal personnel to anticipate problems, improve delivery, and develop solutions that improve ULS’ customer experience.
• Meet established timelines for pre-and post-sales activities.
• Works within defined technical processes and procedures or methodologies and may help determine the appropriate approach for new assignments.
• Performs other duties as directed.

Qualifications

• High school diploma
• Proficient in MS Office (Word, PowerPoint, Excel, Outlook), and CRM software
• 1+ years of related experience
• Business acumen and a sufficient understanding of business sales processes
• Sufficient understanding of core UL products / services for aligned industry to effectively generate quotes.
• Experience managing internal systems and data sources
• Strong communication and administrative skills
• English proficiency preferred.