Sales Support Manager Full Time

THE ROLE:

Responsible for sales support and administrative functions associated with the international markets including interacting with customers, territory managers, sales representatives, and internal stakeholders.

RESPONSIBILITIES:

• Serve as an escalation point for customer issues, working with cross-functional teams as needed to resolve problems quickly and satisfactorily
• Providing support in Sales functions and Act as Complete Backup for Outside Sales / Inside Sales linked.
• Promote CMA CGM Group Services and Non-Maritime products (e-commerce,VAS, intermodal, CEVA…)
• Handle and manage disputes of customers
• Monitor the teams performance and ensure smooth processing of bookings.
• Coordinate with Head Office (HO)/ Regional Office (RO) on rate quotations and market information and provide proper feedback on the outcome of rate negotiations to Agency management /HO/RO
• Ensure due diligence and compliance maintained OFAC/sanctions related countries.
• Participate in Sales/ Trade meetings as required.
• Design and manage key performance indicators for team.
• Monitoring Sales Support team for timely indexing to meet KPI, Managing Indexing Rosters, Managing Request for informations (RFI ) and Instructions, Rectifying RFI errors by coordinating with customer service and Back Office
• Develop and modify when needed, strategies to ensure team is properly resourced and structured to support upcoming needs of the organization.
• Train new and existing employees on company products and services, as well as sales support processes and procedures
• Coordinate with HO/ RO on rate quotations and market information and provide proper feedback on the outcome of rate negotions to Agency management /HO/RO
• Coordination with Load and discharge port agents for smooth conduct of business and cargo opportunities and approvals.

QUALIFICATIONS AND PROFILE:

• Graduate (3 years regular course ) Any bachelor degree or Equivalent University Degree
• Must have atleast 5 years of Industry experience in similar capacity and should have knowledge of the end to end process of Shipping sales.
• Quotation management
• Basic proficiency with MS Office
• Analytical & Reporting aptitude (Data, Qliksense)
• Knowledge of competition activities in the market