Senior Billing And Admin Assistant Full Time

Job Purpose:

The Senior Billing and Admin Assistant is responsible for performing cash receipting and billing for airport handling services, following customer billing cycles, and handling non-flight events billing. The role involves managing cash advance accounts, generating invoices, liaising with stakeholders, and ensuring all billing activities are completed in a timely and accurate manner.

Key Responsibilities:

Plan:

• Monitor and manage cash advance accounts, ensuring adequate funding to avoid any financial exposure.

Deploy:

• Liaise with relevant stakeholders to generate and provide Statements of Account (SOA).
• Collect, compile, and deliver service reports and other necessary billing documents to stakeholders.

Lead:

• Issue Quotations, Pro-forma invoices, and Indemnity forms based on service requests.
• Manage receipting of funds into appropriate accounts and maintain regular communication with internal and external stakeholders.

Execute:

• Bill and generate invoices for non-flight related events.
• Coordinate with internal departments to ensure necessary data is available for billing in line with billing cycles.
• Review service reports periodically and report discrepancies to the Billing Supervisor.
• Source data reports from the billing system and provide reconciliations.
• Consolidate and input billable services into billing systems.
• Verify accuracy of data inputs into the billing systems, correcting any variances as needed.
• Generate invoices according to contractual billing cycles with customers.
• Deliver invoices along with supporting documents to stakeholders.
• Retain billing reports in accordance with the company’s defined retention policy.
• Investigate and respond to customer queries and concerns regarding billing.
• Liaise with customers on account balances and process refunds as agreed.
• Provide support with administrative functions within the department.

Qualifications & Experience:

• Educational Qualification: Minimum 12 years of schooling or equivalent.
• Experience: At least 2 years of experience in airport operations, with a background in billing and administrative functions.
• Knowledge & Skills:
  • Familiarity with ground handling services and airport operations.
  • Background in Finance is preferred.
  • Expertise in Microsoft Office, especially Excel.
  • Fluent in English (oral and written).

Desired Attributes:

• Strong organizational skills with attention to detail.
• Ability to manage multiple tasks and work efficiently under pressure.
• Excellent communication skills and customer service abilities.
• Proactive in identifying and resolving billing discrepancies.