Senior Butler Full Time

About the Job:

An exciting opportunity has arisen for an experienced Senior Butler (Seasonal) in Burj Al Arab. The main duties and responsibilities of this role are:

• Butlers act as the main contact of the guests and ensures communication with other departments is flawless in order to execute the smallest to most complex request and provide the highest level of service.
• The Butler is always ready and willing to assist both guest and associates in a friendly, courteous and professional manner by performing efficiently and with the best attitude.
• Extend a warm welcome to all our guests and visitors in the lobby and any other hotel area.
• Identify and anticipate guest’s needs and assist in any possible way.
• Assist guests with general inquiries about the hotel and its facilities, as well as daily events and functions. Upsell the hotels restaurants and facilities across the resort.
• Conduct a property show around and room orientation to visitors / guests.
• Ensure correct protocol and treatment is extended to our high profile VIP guests.
• Maintain the privacy of all guests by ensuring that no guests’ details are disclosed to anybody.
• Constantly provide an approachable, helpful and friendly service to guests and colleagues.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum one year of experience in a similar role in a 5-star hotel or luxury environment.
• Strong interpersonal and communication skills
• Flexible schedule to meet demands of hotel occupancy
• Enthusiastic, self-motivated and with ability to exercise initiatives
• Fluency in English and additional language (fluency in Russian or any European language is an advantage)

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flight allowance, life insurance, functional incentives and other employee benefits, making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.