At Klook, we love creating moments of joy. Our platform connects people around the world with experiences that bring a smile to their faces, at a touch of a button. We are a global team of diverse Klookers who push boundaries every day, learn fast with feedback and take ownership to drive the change we want to see. Together, we help each other make the world a more joyful place. Up for the challenge? Join us today!
What youll do
Ownership: Accountable for vertical performance and overall revenue. Create strategic territory plans and testing of new ideals to efficiently maximize sales opportunities
Acquisition: Acquire a diverse range of large size/ key account merchants across different industries, from key accounts to local players in a scalable way. Support onboarding of products and coordinate with merchants, operations, content, finance, and quality control teams.
Account management: Cultivate relationships with partners to help maximize their sales potential on Klook. Communicate Klooks business strengths and brand value to suppliers, and create merchant success plans for long term sustainable partnership. Provide training and daily operational support to suppliers on our processes and tools.
Optimization: Commit to delivering world class travel experience to our customers, in terms of pricing, inventory, content, exclusive privileges, maintain at a market leading position at all times.
Coordination: Collaborate with various functions in the company globally – marketing to maximize sales, supplier operations to improve efficiency, customer services to drive satisfaction and repeats, finance to ensure accurate payment and minimise risk.
Market Intelligence: Provide market leaders with relevant information on identifying market trends and competitor updates.
Operations: Support and train new joiners in the team on tools and processes
Leadership: Build and lead a strong Business Development team in the region to deliver tangible results.
What youll need
Minimum of 10 years of experience in Business Development / Account Management
Familiarity with travel products, experience with attractions, activities, tours and transportation would be advantageous.
Proven ability to recruit, develop and retain high quality talent in multi-cultural teams and matrix reporting relationships
Operational excellence mind-set and experience. Data driven. Excellent problem-solving skills.
Adept at simplifying complexity and developing scalable propositions.
Educated to degree level or equivalent work experience; additional qualifications in relevant areas highly desired.
Effective communicator with excellent interpersonal skills and an ability to build strong relationships across all levels and effectively adapts to varied situations.
A start-up attitude highly collaborative with an entrepreneurial, roll-up-your sleeves attitude thats not afraid to work independently when required.
Analytical with a strong bias for data-based decisions, able to gather and synthesize data from multiple sources
Team Player with the ability to work across a matrix environment in a fast paced environment and constantly evolving environment
Proficiency in Arabic and Turkish is a plus
Experience in MEA Region
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