Service Account Manager (Commercial Insurance) Full Time

How we got to where we are today, and the reason we will continue to thrive, is by hiring best-in-class talent and building a culture that allows people to be the truest, most authentic, and unpretentious versions of themselves.

Some high-impact responsibilities you will be entrusted with:

Be the first point of contact for both client and internal teams (all day-day to activities/escalations)
Attend all introduction meetings with Tier 1 and large Tier 2 accounts (AED 200K +)
Lead the wellness events for Tier 3 clients
Responsible for requesting and following up on renewal terms on quotes request
Monitor the escalations cases on Salesforce and inform Strategic Account Managers on overdue cases
Assist in collecting the required operational data for meeting decks and preparing the initial draft of the below meeting decks/reports
Responsible for all claims escalations and pushing back to the claims team and the insurer on rejected cases that are justified to be resubmitted to the insurer for re-assessment
Responsible for tracking overdue endorsements and following up with the endorsement team
Follow up with finance during the rest of the policy period to ensure the payment proof and receipts for subsequent payments are saved on the g drive
Follow up with finance to ensure the SOAs are being sent out timeously for Tier 1 & 2 accounts
Request the SOA on an ad-hoc basis/quarterly from finance for Tier 3 clients (these clients usually pay the full policy premium upfront)
Responsible for completing the policy placement training order on Salesforce
Ensure all clients are onboarded on Bayzat and track registrations

What you will need to have:

Total experience of 3 to 5 years
Relationship building with both internal and external stakeholders
Excellent verbal and written communication
Strategic and critical thinking
Commercial acumen and problem-solving
Obsessively organized and detail oriented (excellent at prioritisation)
Experience working in a high-growth environment
High level of emotional resilience and empathy
Technical skills: Intermediate MS Office (Salesforce skills preferrable)