Services Operations Quality Manager Full Time

Roles and Responsibilities
Provide leadership and direction to a highly matrixed team to develop key leading and lagging performance indicators to measure and drive quality in Services
Support operations on driving operational processes compliance and excellence
Educate, coach, and mentor operations and team on quality strategy, quality culture, quality assurance and continuous improvement methodologies.
Drive the identification, aggregation and mitigation of Cost of poor Quality and margin erosion cases
Lead solutions to improve CoPQ capture.
Coordinate the Issues Resolution cases, Audits Plan, and compliance to procedures
Facilitate Root Cause Analyses (RCA) and drive Corrective and Preventive Action (CAPA) for any performance gaps and execution misses in commercial
Serve as a change agent in institutionalizing Quality, Lean Six Sigma, and simplification methodologies, to drive effectiveness
Lead a regular operating rhythm around outage planning and customer facing metrics including trend analysis and improvement plans for Services Operations.
Drive the improvement project leadership.

Required Qualifications
Bachelor’s Degree in Business or Technical Discipline from an accredited college or university
Substantive level of experience in Oil&Energy industry.
Significant experience and proficiency in project management and quality management.
Relevant experience in EMEA region
Able to travel 20% in their work schedule within the region.

Desired Characteristics
Strong oral and written communication skills. Strong interpersonal and leadership skills. Demonstrated ability to analyze and resolve problems. Demonstrated ability to lead programs / projects. Ability to document, plan, market, and execute programs. Established project management skills
Familiarity with power plants systems, Gas / Steam Turbine Generator
Demonstrated success in change management and organizational transformation
Six Sigma Black Belt certification and/or a proven education or work history in statistical
Global experience implementing and influencing change and quality improvement initiatives
Quality control and measurement system experience
Clear understanding of the basic roles, functions, and products / services / repairs within GE
Self-motivated and possess demonstrated ability to motivate others to achieve results
APQP.TS.16949. or similar