Store Manager Full Time

Team Leadership:

• Train, and supervise retail staff.






• Provide guidance and mentorship to employees.
• Schedule and manage employee shifts.
• Address employee issues and conduct performance evaluations.
• Promotes a culture of sales focus, customer service commitment, and team unity.
• Be a team player by supporting and helping colleagues, including other store managers, by sharing best practices and resources when needed.
• Flexible in store duty timing and being on demand and in call in daily, weekend and official holiday (when required).

Customer Service:

• Handle customer inquiries, complaints, and escalations.
• Achieve monthly customer satisfaction and NPS KPI/targets.
• Achieve monthly target for SL/Waiting time KPIs.
• Set a high standard for customer service and train staff accordingly.
• Ensures customer satisfaction by addressing their needs and requirements.
• Builds strong, respectful, and professional relationships with customers.
• Promises ongoing support for customer loyalty and addresses all customer inquiries.

Sales and Revenue Generation:

• Monitor sales performance and take corrective actions as needed.
• Responsible for meeting monthly sales target.
• Implement strategies to drive sales, using promotions and cross-upselling.
• Informs customers about available services, facilities, and equipment, exploring potential demand.
• Works towards achieving KPIs.
• Receives store sales targets and ensures they’re met.

Inventory Management:

• Oversee inventory levels and ordering of products.
• Conduct regular stock checks and manage restocking procedures.
• Implement inventory control measures to minimize losses and overstocking.

Stock Display and Store Look and Feel:

• Supervise product displays and store layout.
• Ensure the store is visually appealing and well-organized.
• Implement and maintain visual merchandising standards.
• Report, escalate, and follow up on store repairs and maintenance to safeguard store operations, brand image, and health and safety.

Security and Financial Management:

• Implement security measures to prevent theft and shoplifting.
• Collaborate with security personnel and enforce security protocols.
• Conduct regular security audits.
• Supervise and manage all store cash and financial transactions and reporting.
• Secure all money and stock in the store.

Store Maintenance:

• Oversee store cleanliness and maintenance.
• Make sure all necessary store repairs and maintenance are reported, escalated, and followed up on to maintain store operations, the brand image, and health and safety.
• Ensure compliance with health and safety regulations.

Training and Development:

• Provide ongoing training to staff on product knowledge and customer service.
• Identify training needs and recommend further development opportunities.
• Make sure team members complete all staff training modules on time.
• Gives constructive feedback and suggestions for improvements, as required.
• Conduct weekly and monthly performance reviews, including coaching sessions and one-on-one meetings, and maintain accurate records.

Administrative Tasks:

• Complete administrative duties, including staff timecard processing and duty scheduling.
• Maintain accurate records of sales, inventory, and employee performance.

Communication:

• Communicate effectively with senior management, staff, and customers.
• Coordinate with other departments and stakeholders like RSS, Training, and Compliance, RLM..etc.
• Share feedback and suggestions to improve store operations.
• Attend & contribute to regular store meetings.
• Ensure all marketing campaign and communication are delivered and understood to all team members.

Compliance:

• Ensure compliance with company policies, procedures, and legal regulations.
• Stay updated on changes in TDRA regulations.
• Check customer documents for accuracy and compliance.
• Process all services as per company procedures.
• Performs any other related duties, as required.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s Degree in related field
• 2-3 years of experience