Strategic Account Manager (Group Medical Insurance) Full Time

How we got to where we are today, and the reason we will continue to thrive, is by hiring best-in-class talent and building a culture that allows people to be the truest, most authentic, and unpretentious versions of themselves.

Some high-impact responsibilities you will be entrusted with:

Consistently achieve KPIs each quarter
Execute all phases of the account retention/renewal lifecycle
Develop and deliver world-class customer service on an ongoing basis
Educate and train existing and new potential customers on insurance products, mechanics, and regulatory requirements
Collaborate with cross-functional teams to optimize efficiency to improve customer service
Efficiently manage day-to-day servicing and operations (policy renewals, endorsements, claims, pre-approvals, escalations… etc)
Onboard customers to the Bayzat platform, while also monitoring and driving utilization
Proactively build and maintain good working relationships with all key stakeholders (internal and external)
Effectively manage and develop your assigned Service Account Manager

What you will need to have:

3-5 years of experience in a B2B or account management position (2 years of insurance industry experience preferable)
Relationship building with both internal and external stakeholders (C-suite, upper and mid-level executives)
Excellent verbal and written communication
Strategic and critical thinking
Commercial acumen and problem-solving
Obsessively organized and detail oriented (excellent at prioritization)
High level of emotional resilience and empathy
Technical Skills: Intermediate MS Office (Salesforce skills preferable)