Supervisor Full Time

About The Role

 To ensure excellent customer service, in this 2 year contract through effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target.

What You’ll Be Doing

• You will achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor.
•  Analyse sales data to maximize sales on day-to-day basis.
• Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager.
• Ensure that the standards of grooming, presentation and professional conduct are set and maintained.
• Motivate team members to achieve shared goals and acknowledge team and individual successes.
• Ensure all new starters are inducted into the department team.
•    Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department.
• Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action.
• Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand.
• Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas.
• Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.

About You

 Education: High school qualification.

 Experience: 4 – 5 years’ experience in Sales or Customer Service environment.