Team Leader – Housekeeping Full Time

Responsibilities

Address guest complaints promptly, ensuring their satisfaction with their stay.

Monitor and uphold cleanliness, sanitation, and organization of designated work areas.

Maintain comprehensive knowledge of operational procedures including verifying room status on the A.M. report, reporting any discrepancies in rooms, and prioritizing check-out room updates.

Ensure punctuality and attendance of assigned staff; document any instances of tardiness or absence.

Coordinate breaks for assigned staff and distribute assignment sheets, providing guidance on priorities.

Allocate designated guest room keys and communication devices to assigned staff, maintaining accurate records and ensuring key security.

Communicate any changes or additions to the assignment sheets as they arise during the shift.

Conduct regular inspections of floor closets to assess supply levels.

Qualifications

Ideally with a relevant degree or diploma in Hospitality or Tourism management.

Minimum 2 Years Work Experience Hotel Operations.

Good problem solving, administrative and interpersonal skills are a must.