Technical Operations Leader Full Time

About This Role                                                                                                   

We are looking to hire a Technical Operations Leader to help set up and run a new team who will be responsible for leading the overall Technical Operations and Logistics activities in a brand new training centre located in Dubai in partnership with a major airline. In this role your key mission will be to provide a smooth, efficient, and high quality of service to both the airline customer as well as the trainees who will be passing through the facility as part of their training.
In addition to the above, you will also strive to achieve CAE goals on providing world class flight simulator training center operations aligned with CAE’s Vision as a global training partner of choice to enhance safety, efficiency, and readiness towards all aspects of the training center operations.

Key Tasks

• You will lead a team of technical personnel, and be responsible for training, and performing annual performance reviews of all employees.
• You will be accountable for the maintenance of the aviation training facility and a variety of training equipment that includes FFS, FTD and cabin and services trainers as applicable.
• Responsible to manage local IT and logistics activities for the overall operations.
• Coordinate delivery and qualification of new simulators and other training devices; plan and support engineering updates when required.
• Assure the highest level of customer service is provided at all time.
• Proactively develop a working relationship with various Aviation Regulatory Authorities (EASA, UAE DGCA, etc.) and assure all training devices meet required standards and ensure regular communication with the authorities.
• Overall responsibility for an inventory that may include aircraft parts.
• Support the implementation of a quality assurance program and compliance monitoring system that includes performance measures for training device reliability.
•  Work closely with customer services and training delivery teams to ensure best customer service and training experience.
• Responsible for regular reporting to ensure corresponding KPIs are met monthly.
• Coordinate for successful project execution as needed: Effective planning, scheduling, execution and implementation of all new installations and updates, as well as Compliance Management System and the associated Flight Training Devices qualification process, as per requirements.

Workplace Culture / Health and Safety / Environment

• Foster a workplace culture that is consistent and aligned with the overall organizational culture that emphasizes the mission, vision, guiding principles and values of the organization.
• Inspire harmonious staff relations and common objectives to get the best out of each personnel, while emphasizing the importance of teamwork to achieve our goal to meet & exceed customer expectations.
• Paramount importance to occupational Safety and Health in the workplace and associated metrics.
• Oversight over compliance with the CAE global Environmental policy.
• Provide oversight and direction for the development of a superior work force, through training, coaching, mentoring, and the assignment of tasks, roles and opportunities that will foster the professional development of all personnel.

Qualifications and skill set requirements

• Engineering Degree or Technical Diploma in Electronics, Electrical, Mechanical, or Aviation related field
• A minimum of 8 years of FSTD technical experience
• At least 3 years in a Supervisory position in a FSTD Technical Support environment.
• Proven ability to create and foster a teamwork environment in which people strive to do their best. Value employees and their contributions, and their inputs to ensure that the team remains engaged. Empower employees through task/role ownership, accountability, and transparency.
• Exhibit excellent leadership skills to motivate, develop and push himself and direct reports to continuously reach and exceed expectations.
• Excellent knowledge of the English language, read, spoken, and written.
• Strong knowledge of various aircraft types, including Commercial Jetliners (Airbus & Boeing families).
• In depth knowledge of local & International (EASA, UAE DGCA, etc.) regulations, with demonstrated experience, as they pertain to FSTDs.