Telephone Operator Full Time

Job Description

Step into the lively role of Telephone Operator at Mama Shelter Dubai! You’ll be the welcoming voice that ensures our guests feel right at home with every call. Let’s make every conversation count!




THE MISSION?

• Welcoming Voice: Answer all incoming calls promptly and cheerfully, ensuring every guest feels valued and appreciated!
• Guest Support Champion: Handle inquiries, requests, and reservations with a positive attitude, providing the best service possible!
• Information Guru: Share information about our facilities, services, and local attractions to enhance the guest experience!
• Communication Hub: Transfer calls to the appropriate departments and ensure seamless communication throughout the hotel!
• Emergency Ready: Be prepared to handle emergency situations with composure, following all safety protocols!
• Logbook Keeper: Maintain accurate records of calls and messages to ensure clear communication within the team!
• Team Player: Collaborate with other departments to support guest needs and enhance overall service!

If you’re ready to light up the phone lines at Mama Shelter Dubai, we’re eager to connect with you! Let’s make each call a joyful moment for our guests!

Qualifications

MADE FOR YOU? ONLY IF…

• You’re the pro in tough situations: Always one step ahead, you stay calm and make the right call when things get tricky.
• You’re as real as it gets: Integrity and professionalism are your middle names, and you always keep it 100% honest.
• Transparency is your thing: Your motives, methods, and goals are clear as day. No smoke and mirrors here!
• You own your oops moments: Mistakes happen – you own them, learn from them, and help the team avoid them next time.
• Business with a heart: You believe in doing things right, with honesty and fairness. No shortcuts.
• You keep secrets safe: Confidentiality is your superpower. Sensitive info stays in the vault.

Your Little Extras

• You always follow through: When you commit, you deliver. Every time.
• Team player (and solo star): Whether you’re working with the squad or flying solo, you nail it.
• Your vibe is positive & approachable: You’ve got that energy that lifts the room, for both your colleagues and guests.
• You know your people: You take the time to get to know your teammates and our guests. Relationships matter.
• You’ve got everyone’s back: We’re all in this together – one big family making magic happen.