Telephone Operator Full Time

A Telephone Operator job in Abu Dhabi with Grand Millennium Al Wahda is an excellent opportunity within the luxury hospitality industry. This role suits professionals seeking 5-star hotel jobs in Abu Dhabi, combining customer service, call handling, and front office coordination in a premium hotel environment.

Key Job Responsibilities:

• Professionally and warmly receive each Guest call, ensuring a friendly interaction.
• Foster effective communication with all relevant departments to ensure seamless service delivery.
• Address every query with politeness and courtesy, consistently exceeding Guest expectations.
• Greet Guests by name upon calling, adhering to the established standard.
• Keep abreast of the Hotel’s services and local offerings, maintaining up-to-date knowledge.
• Cultivate awareness of Guest profiles through the Opera Guest profile system.
• Complete long-distance call vouchers and accurately record them on the traffic sheet.
• Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
• Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
• Take messages for Guests and Management in accordance with prescribed standards.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Working as a Telephone Operator at Grand Millennium Al Wahda in Abu Dhabi builds strong experience in hotel administration, guest communication, call routing, and customer support services.