IT Support Engineer Full Time

Are you searching for a rewarding IT Support Engineer Job in Dubai with one of the world’s leading technology companies? Amazon is seeking talented IT professionals to provide technical support, maintain IT infrastructure, and ensure seamless business operations. This opportunity is ideal for candidates interested in IT Support Engineer jobs in Dubai, technical support engineer careers, AWS cloud jobs, network engineer positions, cybersecurity careers, and enterprise IT opportunities in the UAE. The role offers valuable exposure to cloud computing, IT service management, network administration, systems support, data center operations, and digital transformation projects, making it an excellent opportunity for professionals seeking long-term career growth.

What We Are Looking For

Putting the customers first, you will provide a 1st support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site as well as any remote sites that you and your team also support.

The extent of your responsibilities will include but not be limited to:

• Health & Safety: ownership and accountability, ensuring that work is carried out to a high standard and complies with all Amazon policies and guidelines.
• Installation, maintenance and support of IT equipment
• Asset and inventory management.
• Liaise with third-party vendors and suppliers to ensure efficient asset management.
• Liaise with contractors or external suppliers and clearly communicate technical issues and Amazon standards.
• Maximizing the availability of all IT equipment and infrastructure through continuous improvement and proactive, preventative maintenance.
• Providing technical support/input to site and team projects and initiatives.
• Conducting end user equipment trials and testing.
• Providing assistance to senior engineers as required

Working in shifts and supporting occasional changes in working hours.

Basic Qualifications

• 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
• UAE National with Family Book

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in a dynamic environment with a high degree of customer servic