Counter staff Full Time NEW

Al Fuad Exchange offers an exciting career opportunity for candidates interested in Counter Staff jobs in Dubai, UAE. This position is suitable for professionals with strong customer service, cash handling and communication skills. Individuals seeking currency exchange careers, remittance operations and financial services employment can explore this opportunity to develop their professional experience.

Key Responsibilities

• Welcome customers and provide courteous, efficient service at the counter.
• Process approved financial transactions accurately and in accordance with company procedures.
• Handle cash responsibly, verify amounts, and maintain accurate transaction records.
• Check customer information and supporting documents as required for each transaction.
• Follow the exchange house’s operational policies, security measures, and applicable compliance procedures.
• Use the relevant systems to enter transaction details and retrieve customer or payment information.
• Reconcile cash and transaction records at the end of each shift and report discrepancies promptly.
• Respond to customer enquiries about services, transaction requirements, and processing procedures.
• Refer complex requests, complaints, or unusual transactions to the appropriate supervisor.
• Maintain confidentiality when handling customer details and financial information.
• Keep the counter area organised and ensure that required forms and materials are available.
• Coordinate with colleagues and supervisors to support smooth daily operations.

Requirements and Qualifications

• 2–3 years of experience in a similar counter staff role within an exchange house environment.
• Graduate qualification in a relevant field.
• Strong cash-handling skills and a sound understanding of financial transactions.
• Good numerical ability and attention to detail.
• Ability to follow procedures and maintain accurate records.
• Professional communication and customer-service skills.
• Responsible, trustworthy, and able to handle confidential information.
• Comfortable working with transaction systems and standard office applications.
• Ability to remain calm and accurate during busy periods.

Candidates interested in the Counter Staff vacancy in Dubai with Al Fuad Exchange can explore this opportunity to advance their careers in financial services and customer support. Prepare an updated CV highlighting cash handling experience, customer service skills, foreign currency knowledge and transaction processing abilities. Review the eligibility requirements and follow the company’s official recruitment process to apply.

How to Apply :

Send Your CV via : [email protected]