Branch Incharge Full Time

Job Purpose

To process Cash, Cheque and other financial transactions in accordance to guidelines provided by the Company with accuracy and efficiency. To supervise a team of staff in order to achieve financial objectives, and ensure adherence to all compliance/control areas of the branch operations.

Job Responsibilities

Customer Satisfaction / Service Standards

• Ensure Cash counters are operational to support business requirements
• Provide service to all customers as per established ARIE standards
• Communicate regulations and norms regarding transactions in a professional manner
• Provide advice and guidance about ARIE Products & Services to customers as and when necessary
• Achieve minimum ‘Wait’ time and ‘Serve’ time and aim for reducing the TAT
• Lead customers to relevant department/persons for Query Resolutions, Special Deals and other such activities
• Ensure Customer Complaints/Feedbacks are addressed as per Company norms, and resolve Queries that have been escalated by branch staff

Financial / Sales

• Ensure optimal profit margins are maintained for transactions
• Solicit referrals and initiate cross-selling opportunities to existing customers
• Play a proactive role in customer accusation and retention activity
• Ensure exchange rates for branch operations are determined and monitored to ensure optimal profit margins and customer satisfaction
• Prepare periodic, report on Competition Analysis and take appropriate action to improve the business and customer satisfaction
• Solicit referrals and initiate cross-selling opportunities to existing customers

Compliance

• Handle Foreign Currency, Remittances, and other customer transactions as per company policies & procedures
• Ensure assigned work activities are carried out as per Company policies and procedures
• Ensure Cash Handling is done as per Company policy, and Cash Balance at assigned ‘Till’ is accurately tailed/balanced and appropriately handled as company policies & procedures
• Manage Cash in Branch by maintaining adequate balances, efficient sourcing and disposal of currencies, and depositing cash to bank
• Responsible for security of Financial instruments such as Drafts, Cheques and Travelers Cheques
• Report and review any anomalies such as Under/Overs to concerned superior immediately
• Exercise due diligence in processes related to customer transactions, internal control processes, AML Compliance, and KYC for all customer transactions to ensure risk mitigation
• Identify improvement areas and propose constructive changes to achieve operational excellence
• Monitor day to day operations to ensure total adherence to Company policies and procedures
• Provide guidance to branch staff to achieve zero defect in operations, and timely completion of all assigned activities

People Management

• Monitor cashiers’ performance and intervene when necessary to improve staff performance in terms of efficiency and effectiveness
• Identify cashiers’ training needs and inform management accordingly for action

Job Requirements

• Qualifications: Graduate in any related field, preferably with Accounting background
• Experience: 5+ years of experience as a Cashier/ Teller with at least 2 years in a senior branch operations role from a Bank or reputed Exchange House. Previous exposure to large volume of cash handling is an added advantage
• Knowledge & Skills: Excellent organizational skills, Ability to achieve results through team efforts, Good presentation and communication skills, Results driven and customer focused

At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.