Front Office Receptionist Full Time

Front Office Receptionist jobs in Dubai with Shangri-La Group open doors to premium hospitality and luxury hotel careers in the UAE. This role involves front desk operations, guest service management, reservation coordination, customer experience handling, and hotel administration, making it ideal for professionals seeking front office receptionist positions in Dubai’s five-star hotel sector.

Key Responsibilities

• Be well versed with the daily arrival and the type of arrival guests, e.g., return guest, Shangri-La Circle, VIP.
• Register all guests with required details and ensure all amenities are in room prior to guest arrival.
• Coordinate with the Bell desk and Concierge to assist guest with luggage upon check-in and checkout.
• Check-in/check-out guests as per Shangri-La standards and procedures.
• Greeting and welcoming guests as soon as they arrive at the reception.

About You

• Have proven work experience as a Receptionist, Front Office Representative, or similar role in a luxury hotel or a 5* hotel environment
• Strong communication skills, both written and verbal, with fluency in English (and local language).
• Is proficient in Microsoft Office Suite and fully understands room operations
• Must be detail-focused and guest-oriented
• Enjoy problem solving with a can-do attitude
• Has strong interpersonal skills, solid written and verbal communication skills
• Takes pride in being a hotelier and enjoys interacting with people

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

With growing demand for front office professionals in Dubai’s luxury hospitality industry, Shangri-La Group receptionist roles attract advertisers in hotel management software, customer relationship systems, concierge services, corporate travel solutions, and hospitality training programs.