Front Office Supervisor Full Time

Job Description

How does your working day look like …

• Effectively supervise all services provided at the Front Office, that these are always available and are carried out efficiently as per Departmental Operations Manual.






• Supervise responsible usage of all available systems and equipment at Front Office including PMS (Property Management System), credit card machine, key system, etc.
• Take endorsement from previous shift, follow up on any outstanding matters and ensure the delivery/completion of service.
• Maintaining a high level of guest satisfaction through actively communicating with the guests before, during and after the stay.
• Ensuring the quality of the hotel product is always at the highest possible level.
• Ensuring all procedures regarding safety & security are updated and followed closely.
• In an emergency you serve as first of point of contact to the Emergency Response Team and coordinate the response.
• Communicating all pertinent information related to the expected arrival and departure of VIP’s and key guests. And ensure all special guest requests are communicated to the right departments.
• Promoting teamwork and lifestyle service through daily communication and coordination with other teams.
• Driving a great working environment for teams to thrive by connecting departments and creating the sense of one team. Acting as Night Manager and executing night audit procedures while on shift during the night.
• Living the 25hours brand with pride, passion & energy. Creating & inspiring others to deliver memorable branded guest experiences.
• Promoting teamwork and lifestyle service through daily communication and coordination with other teams.
• Ad-hoc duties as required – unexpected moments when we have to pull together as a team to get a task done.

Qualifications

Your personality counts more than your CV …

• Passion for hospitality and guest experience
• Exceptional customer service skills with a genuine passion for exceeding guest expectations.
• Strong communication, interpersonal, and problem-solving abilities.
• Excellent organizational skills with the ability to multitask and prioritize in a fast-paced environment.
• Knowledge of PMS system Opera is an advantage.
• Knowledge of local attractions, dining, and entertainment options.