Job Outline:
Qualifications & Experience
Qualifications:
Knowledge/skills:
An IT Operations & Support Engineer requires a blend of technical knowledge, problem-solving skills, and interpersonal abilities.
Troubleshooting Skills: Ability to identify and resolve technical issues efficiently, using logical problem-solving techniques.
Customer Service: Excellent interpersonal skills and a customer-focused approach, with the ability to communicate technical information clearly to non-technical users.
Adaptability: Ability to learn quickly and adapt to new technologies and environments.
Teamwork: Collaboration with other IT professionals and departments to solve complex technical issues and contribute to projects.
Documentation: Strong documentation skills to maintain records of hardware, software, and network configurations, as well as troubleshooting steps and solutions.
Service Desk & Incident Management : Working experience in Service desk and knows the Incident management process.
Problem Management in Infrastructure Operations : Knows the problem management process.
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