IT Support Engineer Full Time NEW

Looking for high paying IT Support Engineer jobs in Abu Dhabi? Brain Co. is offering excellent opportunities for professionals interested in IT infrastructure management, technical support, and network administration operations in UAE. These urgent IT jobs in Abu Dhabi are ideal for candidates experienced in hardware troubleshooting, network support, cyber security, cloud computing, help desk services, and system maintenance operations. If you are searching for technology jobs in UAE with visa sponsorship, competitive salary, and career growth, this is a great opportunity to work in the technology and business solutions sector.

What You’ll Work On Help Desk & Employee Support

• First-line IT support for a 70+ person team — hardware, software, and account issues
• On-site and remote support across macOS and Windows
• Maintain runbooks and self-service resources to reduce repeat requests

Onboarding

• Own Day 1 setup end-to-end: accounts, devices, and Okta provisioning
• Execute provisioning workflows and fulfill access requests per our access entitlement model
• Coordinate with HR and hiring managers on start dates and equipment needs

Offboarding

• Run offboarding on last days: disable accounts, revoke access, recover equipment
• Keep offboarding logs accurate and audit-ready for SOC 2

Access Requests

• Own the access request queue and fulfill approved requests within our 2-hour SLA
• Route Tier 2/3 requests to the right approvers and track to resolution

AV, Network & MENA Offices

• Support conference room AV across office locations — setup, troubleshooting, and keeping meetings running
• Help maintain office network infrastructure and troubleshoot connectivity issues
• Serve as the IT point-of-contact for our MENA offices — remote support, new hire setup, and hardware logistics

You Might Be a Great Fit If You…

• Have 2+ years of IT support or helpdesk experience, ideally at a startup
• Are comfortable in Okta — provisioning, groups, and SSO troubleshooting
• Have run onboarding and offboarding workflows and understand the security stakes
• Are organized and dependable — you juggle open requests without dropping the ball
• Communicate clearly with non-technical employees
• Work independently and surface issues proactively

Bonus Points For

• Google Workspace administration
• MDM experience (Jamf, Kandji)
• SOC 2 access control or IT audit exposure
• Basic scripting (Python, Bash)

Why Join Us

• Real ownership from day one — you’ll run IT operations, not just execute tickets
• Work at a company deploying AI to governments, hospitals, and critical industries
• Flexible part-time hours (~20 hrs/week) with potential to grow into a full-time role
• Competitive hourly compensation

Don’t miss this opportunity to secure a high paying IT Support Engineer job in Abu Dhabi with Brain Co.. These urgent IT jobs in UAE offer excellent career growth, stability, and exposure to network infrastructure and technical support operations. Whether you are searching for network engineer roles, cloud computing jobs, or system administrator positions in Abu Dhabi with attractive salary packages, this opportunity is a perfect fit. Apply now and build a successful career in the UAE technology and IT industry.