IT Support Technician Full Time

Looking for IT Support Technician Jobs in Abu Dhabi? Help AG offers an opportunity for technically skilled professionals interested in IT support, technical troubleshooting, network administration, cybersecurity, cloud computing, enterprise IT infrastructure, and managed services. This opportunity is suitable for candidates searching for IT Support Jobs Abu Dhabi, IT Support Jobs UAE, Technical Support Jobs Abu Dhabi, IT Service Desk Jobs UAE, and Cybersecurity Jobs UAE. An IT Support Technician position can provide valuable experience in diagnosing hardware and software issues, assisting users with technical problems, configuring workstations and peripherals, managing user accounts, troubleshooting network connectivity, supporting Microsoft and enterprise applications, documenting service requests, maintaining IT assets, following security procedures, and escalating complex incidents to specialized technical teams.

Responsibilities

• Visiting customer data centre for rack mounting and troubleshooting of devices.
• Cable the devices as per industry standards
• Based on business requirement, need to be available for service window 24*7 for both planned and unplanned activity
• Upgrade software on security devices
• Accurate reporting of the task to project manager and direct manager.

Qualifications & Skills

• Bachelor’s degree in information security or IT-related matter or equivalent experience.
• Up to 3 years of experience in working with IT security devices.
• Aware of rack mounting devices.
• Proper and structured documentation and diagramming.
• Understanding of information security concepts and related technology.
• Strong background and experience in TCP/IP networking of large-scale organizations.
• Excellent organizational skills in enterprise support.
• Flexible work approach, based on the job requirements.
• Being able to identify new work areas and to set new goals for themselves.
• Excellent communication and training skills.
• Outstanding customer handling, friendly and goal oriented.
• Ability to communicate / translate to Customer-level.
• Being able to understand complex business processes and activities.
• Flexible work approach, based on the job requirements.
• Excellent and accent-free communication skills in English (Arabic an advantage).

Build your IT support and technology career by exploring IT Support Technician Jobs in Abu Dhabi with Help AG. Candidates with skills in IT troubleshooting, Windows support, Microsoft 365, Active Directory, network troubleshooting, hardware maintenance, software installation, endpoint security, IT service management, ticketing systems, cybersecurity awareness, cloud support, user account administration, remote technical support, asset manage