Reservations Agent Full Time

Position Summary:

The Ritz-Carlton Dubai International Financial Centre is seeking a dedicated Reservations Agent to manage guest reservations with exceptional professionalism and efficiency. This role involves processing reservation requests, managing room availability, and ensuring guest satisfaction by handling special requests and providing information about the property’s amenities and services.

Key Responsibilities:

• Reservation Management: Process reservation requests, changes, and cancellations via phone, fax, or mail.
• Guest Assistance: Identify and understand guest reservation needs, select appropriate room types, verify room availability, and explain rate and cancellation policies.
• Special Requests: Accommodate and record special requests, ensuring accurate documentation in the reservation system.
• Property Knowledge: Answer guest inquiries about property services, facilities, and room features.
• Sales Techniques: Utilize sales strategies to optimize revenue and room occupancy.
• Data Entry: Input and retrieve data accurately in the reservation system, applying appropriate codes for special room types (e.g., complimentary rooms, employee discounts).
• Guest Relations: Welcome guests according to Ritz-Carlton standards, provide assistance to those with disabilities, and express genuine appreciation to guests.
• Professional Conduct: Maintain confidentiality, safeguard company assets, and ensure privacy and security for guests and colleagues.

General Duties:

• Follow company policies, maintain a professional appearance, and communicate clearly and courteously.
• Collaborate with team members, addressing guest and employee concerns effectively.
• Comply with quality assurance standards and assist with other duties as assigned by Supervisors.
• Handle objects weighing up to 10 pounds without assistance.

Preferred Qualifications:

• Education: High school diploma or G.E.D. equivalent.
• Experience: No prior work experience required; however, customer service skills are an asset.
• Skills: Strong interpersonal and communication skills, attention to detail, and a commitment to providing an exceptional guest experience.