Customer Service Officer Full Time NEW

Looking for high paying Customer Service Officer jobs in Abu Dhabi? First Abu Dhabi Bank is offering excellent opportunities for professionals in banking customer service, client relationship management, and financial support roles in UAE. These urgent customer service jobs in Abu Dhabi are ideal for candidates seeking bank customer support roles, call center jobs, and front desk banking careers. If you are searching for customer support jobs in UAE with visa sponsorship and career growth, this is a great opportunity to join a leading financial institution.

Core Responsibilities

• Actively sell/cross-sell asset and liability products to new and existing customers
• Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
• Receive and process customer requests (e.g. account opening, NBAD online requests, returned cheque delivery, etc.)
• Encourage customers to build their balances with the bank in order to migrate to higher customer programs
• Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centres
• Educate Classic and Advantage customers about automated channels including ATM, call centre and NBAD online and promote their migration to these channels
• Attract new customers to branch through personal relations and existing customer referrals
• Respond to call center regarding customer inquiries forwarded
• Meet individual sales targets
• Participate in and potentially lead daily retail sales team meetings
• Online & Mobile Banking: – Achieves monthly target to onboard customers to Online/Mobile application by actively encouraging all customers to use alternative channels such as ATM/CDM/Mobile/Online banking to reduce traffic in branch as well as call center calls & carryout online demonstration and assist with mobile app demo and customer download
• NPS: – Ensure assigned NPS target is achieved by representing FAB values and following customer obsessed methodology to ensure high level of customer experience at all times with zero customer complaints.
• Interaction with colleagues/ internal stakeholders and ensure completion of Mandatory trainings

Qualifications

• High School graduated
• 2 years’ relevant experience in banking sector.
• Familiarity with bank products, customer experience and related policies and procedures

Don’t miss this opportunity to secure a high paying Customer Service Officer job in Abu Dhabi with First Abu Dhabi Bank. These urgent customer service jobs in UAE offer excellent career growth, stable income, and a chance to work in a leading bank. Whether you are searching for bank customer support roles, call center jobs, or client service executive positions in Abu Dhabi with good salary, this role is a perfect fit. Apply now and grow your career in the UAE banking industry.