Support Engineer Full Time NEW

Looking for Support Engineer Jobs in Dubai? GMG offers an opportunity for technically skilled professionals interested in technical support, IT infrastructure, network support, systems administration, cloud computing, cybersecurity, and enterprise technology. This opportunity is suitable for candidates searching for Support Engineer Jobs UAE, Technical Support Engineer Jobs Dubai, IT Support Engineer Jobs UAE, IT Infrastructure Jobs Dubai, and Network Support Engineer Jobs UAE.

Key Success Drivers including Accountabilities and Responsibilities:

End-User Support:

– Provide on-site and remote support for desktop/laptop systems, printers, and other peripherals.

– Address user inquiries, troubleshoot technical issues, and resolve problems in a timely manner.

System Maintenance:

– Perform regular system updates, software installations, and patches.

– Ensure anti-virus and endpoint security measures are active and up to date.

Troubleshooting and Repairs:

– Diagnose and resolve hardware failures and software malfunctions.

– Coordinate with vendors for hardware replacements and warranty claims when required.

User Account Management:

– Assist in managing user accounts, permissions, and access to resources in Active Directory or equivalent systems.

– Support on-boarding and off-boarding processes, ensuring proper IT setup for new and departing employees.

Documentation:

– Maintain records of support tickets, troubleshooting steps, and resolutions.

– Document IT processes, FAQs, and guides for end-users.

IT Asset Management:

– Track and maintain IT equipment inventory.

– Support asset deployment and reclamation as needed.

Collaboration:

– Work closely with IT teams to address escalated issues and participate in IT projects.

– Provide training to users on basic IT processes and tools.

Functional/Technical Competencies:

– Proficiency in Windows OS (7, 10, 11) and/or macOS troubleshooting.

– Basic networking knowledge (IP, DNS, DHCP, VPN).

– Familiarity with IT tools like ticketing systems, remote support tools, and monitoring software.

– Hands-on experience with Active Directory and Office 365 administration.

Educational Qualifications:

Bachelor’s degree Or Diploma in IT, Computer Science, or a related field (or equivalent practical experience).

Experience:

2–3 years of experience in desktop support, IT helpdesk, or similar roles.

Build your technical support and IT infrastructure career by exploring Support Engineer Jobs in Dubai with GMG. Candidates with skills in IT troubleshooting, Windows support, network diagnostics, hardware maintenance, software installation, Microsoft 365, Active Directory, TCP/IP, DNS, DHCP, endpoint security, cloud support, ticketing systems, IT service management, remote technical support, system monitoring, IT asset management, and technical documentation can develop valuable expertise for future technology positions.