IT Agent Full Time

Looking for IT Agent Jobs in Abu Dhabi with a leading hospitality environment? Rixos Hotels offers an opportunity for IT professionals interested in IT support services, network management, cybersecurity, cloud computing, and hotel technology solutions. An IT Agent can support daily technology operations, troubleshoot hardware and software issues, assist employees with technical problems, monitor systems, and help maintain reliable IT infrastructure. Candidates with knowledge of network administration, enterprise software, IT service management, information security, and technical support can explore this type of role as a valuable opportunity to build their technology career in the UAE.

Job Description

• Perform IT maintenance activities on a monthly basis.
• Follow all Accor IT Policies and guidelines such as user rights, security policy, backup policy, preventive maintenance, contingency plan etc.
• Identify IT related risks and issues and escalate them to hotel management.
• Manage day-to-day IT operations and ensure smooth running of all computer systems in the hotel for users and guests.
• Provide technical support and training on systems and networks.
• Follow set of guidelines related to archiving back-ups, accessing records, and transferring records via different channels.
• Troubleshoot and carry out repairs and data backup / restoration when necessary.
• Monitor systems and network performance on an ongoing, daily basis.
• Understand the applicability of new and improved IT developments and solutions.
• Display ability to identify potential upgrades, enhancements, new products and their effects
• Conduct basic software training.
• Demonstrate good understanding of the hotel’s software / hardware.
• Conduct tests on hardware /software for maintenance purposes.
• Perform diagnostic functions including replacing suspect components with other serviceable components and reloading of associated software.
• Perform routine maintenance activities in order to identify and/or prevent events that might hinder operations.
• Install only the latest, original and properly licensed software is running on the hotel’s systems and computers.
• Maintain software licenses and follow recommended upgrade schedules.
• Provide local first level technology, guest & employee end-user support.
• Troubleshoot issues on hotel’s local network, computers, software and systems.
• Work as onsite hand-and-eyes function for remote support.
• Assist the IT New Developments team with new hotel developments and hotel integration projects as required.

Qualifications

• Degree in IT, Computer Science, or other relevant discipline.
• Experience of embedding change projects within an organization.
• IT certifications such as CCNA or CCNP, Comptia A+ or Comptia N+ will be an added advantage.
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable with exceptional attention to detail
• Ability to focus attention on guest needs, remaining calm and courteous at all times

An IT Agent career in Abu Dhabi can provide valuable experience in IT infrastructure management, network security, cloud IT solutions, enterprise technology, cybersecurity, IT asset management, and hotel management software. Working in a hospitality environment such as Rixos Hotels can help professionals develop practical skills in technical support, system administration, troubleshooting, and digital workplace technologies. Candidates searching for IT Jobs in Abu Dhabi, IT Support Jobs UAE, Hotel IT Jobs Abu Dhabi, Information Technology Jobs UAE, cybersecurity careers, cloud computing opportunities, and IT infrastructure careers can consider this position as a pathway toward long-term professional growth.