IT Support Engineer Full Time NEW

Looking for IT Support Engineer Jobs in Dubai with opportunities to build a strong career in information technology? WESTAY offers an environment for professionals interested in IT support services, technical support, IT infrastructure, network management and enterprise technology solutions. An IT Support Engineer may handle hardware and software troubleshooting, user support, system monitoring, network connectivity and day-to-day IT operations. Knowledge of cloud computing services, Microsoft 365, cybersecurity solutions, endpoint security, server management, VPN security and IT service management can help candidates develop valuable skills for the competitive Dubai technology sector.

KEY RESPONSIBILITIES

• Provide first-line support for hardware, software, network, printing, telephony and meeting-room equipment; log, resolve or escalate every request and close it with the user.
• Administer user accounts, licenses, mailboxes and access in Microsoft 365 / Entra ID, including the IT steps of staff onboarding and offboarding.
• Set up, deploy, maintain and recover laptops and mobile devices; keep the IT asset and license register accurate and track renewals and warranties.
• Apply basic security hygiene: updates and patching, endpoint protection, access reviews, backup checks, and reporting of suspicious activity.
• Test new releases of the company’s internal platform before staff use them; confirm screens are complete and correct and write reproducible defect reports.
• Maintain operational configuration data in company systems (reference lists, categories, department settings) so it stays current.
• Identify repetitive manual tasks within IT operations and automate them using scripts or workflow tools.
• Keep IT procedures and user guides up to date; liaise with suppliers on quotations, deliveries and support cases.

REQUIREMENTS

• Diploma or degree in Information Technology, Computer Science or a related field, or equivalent practical experience.
• 6–7 years in IT support or a hands-on technical role
• Working knowledge of Windows and macOS, Microsoft 365 administration, and basic networking.
• Clear written and spoken English; able to document procedures and report faults precisely.
• Methodical and service-oriented: follows procedures, escalates rather than guesses, and remains courteous under pressure.
• Interest in automation and AI tooling, shown through personal or academic projects scripts, small applications, integrations or workflow automations.
• Scripting in Python, PowerShell or Bash; basic SQL.
• Exposure to Intune or another MDM, a ticketing system, or workflow platforms such as Power Automate, n8n or Zapier.
• ITIL Foundation certification preferred; CompTIA A+ or Microsoft 365 Fundamentals an advantage

An IT Support Engineer career in Dubai can provide practical exposure to IT infrastructure services, managed IT services, network security, cloud IT solutions, information security and enterprise technology. Working with WESTAY can help professionals strengthen their technical support, troubleshooting, system administration and IT operations capabilities while developing experience with modern business technology. Candidates searching for IT Support Jobs Dubai, Technical Support Engineer Jobs UAE, Network Support Jobs Dubai, IT Infrastructure Careers UAE, Systems Engineer Jobs UAE, Cybersecurity Services Dubai and Cloud Computing Services can consider this opportunity as a pathway toward long-term growth in the UAE technology industry.