IT Engineer Full Time

Looking for IT Engineer Jobs in Abu Dhabi with a technology-focused organization? Brain Co. offers an opportunity for IT professionals looking to strengthen their careers in the UAE. An IT Engineer role can provide valuable experience in IT infrastructure, technical support, network management, system administration and enterprise technology solutions. Candidates with knowledge of cloud computing, cybersecurity, network security, data protection and IT service management can develop skills that are increasingly valuable across modern businesses. Abu Dhabi’s expanding technology sector also provides opportunities for IT professionals interested in managed IT services, cloud infrastructure and digital business solutions.

What You’ll Work On

Help Desk & Employee Support

• First-line IT support for a 70+ person team — hardware, software, and account issues
• On-site and remote support across macOS and Windows
• Maintain runbooks and self-service resources to reduce repeat requests

Onboarding

• Own Day 1 setup end-to-end: accounts, devices, and Okta provisioning
• Execute provisioning workflows and fulfill access requests per our access entitlement model
• Coordinate with HR and hiring managers on start dates and equipment needs

Offboarding

• Run offboarding on last days: disable accounts, revoke access, recover equipment
• Keep offboarding logs accurate and audit-ready for SOC 2

Access Requests

• Own the access request queue and fulfill approved requests within our 2-hour SLA
• Route Tier 2/3 requests to the right approvers and track to resolution

AV, Network & MENA Offices

• Support conference room AV across office locations — setup, troubleshooting, and keeping meetings running
• Help maintain office network infrastructure and troubleshoot connectivity issues
• Serve as the IT point-of-contact for our MENA offices — remote support, new hire setup, and hardware logistics

You Might Be a Great Fit If You…

• Have 2+ years of IT support or helpdesk experience, ideally at a startup
• Are comfortable in Okta — provisioning, groups, and SSO troubleshooting
• Have run onboarding and offboarding workflows and understand the security stakes
• Are organized and dependable — you juggle open requests without dropping the ball
• Communicate clearly with non-technical employees
• Work independently and surface issues proactively

Bonus Points For

• Google Workspace administration
• MDM experience (Jamf, Kandji)
• SOC 2 access control or IT audit exposure
• Basic scripting (Python, Bash)

Why Join Us

• Real ownership from day one — you’ll run IT operations, not just execute tickets
• Work at a company deploying AI to governments, hospitals, and critical industries
• Competitive hourly compensation

An IT Engineer career in Abu Dhabi can help professionals develop expertise in IT infrastructure management, cloud computing, cybersecurity, network security, enterprise IT solutions and technical support. Building strong skills in system administration, troubleshooting, cloud platforms, data security and network infrastructure can create pathways toward senior IT Engineer, Network Engineer, Cloud Engineer, IT Manager and cybersecurity positions. If you are searching for IT Engineer Jobs in Abu Dhabi, IT Support Engineer vacancies, cloud computing careers, cybersecurity opportunities or enterprise technology jobs in the UAE, Brain Co. can be an interesting opportunity for professionals seeking to advance their IT career.