Technical Support Engineer Full Time

Looking for Technical Support Engineer Jobs in Dubai with an opportunity to develop your career in information technology? Dubai Government offers a professional environment for candidates interested in IT support services, network management, cybersecurity, cloud computing, and IT infrastructure management. A Technical Support Engineer helps troubleshoot hardware and software issues, maintain systems, support users, monitor networks, and resolve technical problems efficiently. Knowledge of enterprise software, server management, network security, IT service management, Microsoft 365, and information security can be valuable for professionals seeking technology careers in Dubai and the UAE.

Main Roles & Responsibilities:

• Provide first-level technical support to learners, staff, and faculty face to face or remotely using appropriate remote support and communication tools. Timely and proper logging, follow up and closure of technical support tickets.
• Provide technical support for various external/internal events organized by HBMSU. This includes requirements collection, preparation, testing, and support.
• Administration of various servers and applications the department may own (e.g. Active Directory, Antivirus, backup system, Print server, etc.).
• Regularly maintain the hardware/software assets inventory.
• Regular monitoring and maintenance of audio and video systems. Check systems health regularly and execute corrective actions when necessary.
• Provide technical trainings whenever required.
• Provide hardware and software support for desktop computers and other end-user devices like printers and scanners.
• Perform end-user testing of various applications and systems as required to detect software defects and inconsistencies.
• Perform the assigned tasks as part of special projects such as working with other team members to determine and meet business needs, completing individual deliverables, contributing to overall project objectives, and documenting whenever applicable.
• Report any information security incidents or suspicious behaviors to the line manager.
• Adhere to internal and local information security and relevant health and safety laws, regulations, policies, and procedures.
• Handle any other responsibilities assigned by the line manager.

Required Qualification & Skills:

Professional Experience

0-2 years of relevant experience in a similar position

Education And Academic Qualifications

• Bachelor’s Degree in computer engineering, Computer Science, IT, or a related field from an accredited university.
• ITIL V3 certification
• Any other certification will be a plus (Microsoft, Cisco, Apple etc.).

Knowledge, Skills & Abilities

• Microsoft Windows, Mac, and general desktop support issues.
• End-user devices like printers and scanners.
• Audio and Video systems like projectors, mixers, etc.
• DNS, TCP/IP, and other networking concepts.
• Excellent customer care skills.
• Time and project management skills.
• Analytical and problem-solving skills.
• Interpersonal, communication, and soft skills.
• Ability to work under pressure and in a diverse culture.
• Excellent communication skills in English languages; Arabic language is an advantage.

A Technical Support Engineer career in Dubai can provide valuable experience in IT infrastructure services, cybersecurity, cloud IT solutions, network administration, enterprise technology, and digital transformation. Working in a government technology environment can help professionals strengthen their skills in technical support, system administration, IT asset management, server management, software support, and information security. Candidates searching for Technical Support Jobs Dubai, IT Support Jobs in Dubai, Information Technology Jobs UAE, Government IT Jobs Dubai, cybersecurity careers, cloud computing opportunities, and IT infrastructure careers can consider this role as a pathway toward long-term professional growth.