Customer Service Representative Full Time

Customer Service Representative Jobs in Dubai offer professionals an opportunity to develop valuable experience in customer support, retail operations and customer relationship management. Sharaf DG is seeking a Customer Service Representative who can assist customers, respond to enquiries, resolve service-related concerns and contribute to a positive customer experience. Candidates searching for Customer Service Jobs in UAE, customer support positions and retail customer service jobs in Dubai can explore this opportunity as part of their career development. Strong communication skills, patience, problem-solving ability and a customer-focused approach are useful qualities for succeeding in this type of role.

Job Responsibilities:

• Promote and sell Etisalat plans tailored to businesses, institutions, government entities, and Emirati customers.
• Provide detailed information about plan features, benefits, and pricing to potential clients.
• Identify opportunities to enhance revenue through upselling and cross-selling of products or services.
• Ensure exceptional customer service, handling and resolving customer concerns promptly and professionally.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints, and provide appropriate solutions and alternatives within the time limits.
• Identify and assess customers’ needs to achieve satisfaction
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers. Respond promptly to customer inquiries.
• Recognize, document, and alert the team leader of trends in customer calls.
• Acknowledging and resolving customer complaints.
• Take the extra mile to engage customers. Respond promptly to customer inquiries.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Providing feedback on the efficiency of the customer service process.

Requirements

Experience (Yrs & Field) : Minimum 1-year experience in Call Centre Experience/Customer Care/Front Desk.

Educational Qualification : Graduate/Diploma (Mandatory)

Age : Below 30 years

Skills & Abilities:

• Excellent verbal and written communication skills
• Strong team player.
• Listening Skills.
• Multi-tasking.
• Problem solver
• Computer proficiency

For job seekers exploring Customer Service Jobs in Dubai, this opportunity with Sharaf DG can provide practical experience in customer interaction, service support and retail operations. Candidates interested in Customer Service Salary in Dubai, customer experience careers, call center opportunities and UAE employment opportunities should review the role requirements carefully before applying. Experience in customer service can also help professionals pursue future opportunities in customer support, sales, retail management and customer relationship management across the UAE.