Customer Service Agent Full Time

Looking for Customer Service Agent jobs in Dubai? DP World is a company to explore when researching customer service and logistics career opportunities in the UAE. Customer Service Agents help respond to client inquiries, track shipments, coordinate with operations teams, resolve service issues, and maintain accurate customer records. Candidates with strong communication skills, problem-solving abilities, and customer support experience may be suitable for relevant vacancies. Knowledge of shipping documentation, freight forwarding, supply chain processes, and customer relationship management systems can be valuable for professionals interested in building a career in Dubai’s logistics sector.

Job Description

• Safe and efficient transport of ADAC guests within the airport terminal.
• Ensure all relevant information is readily available and remain abreast of all changes within Midfield Terminal that may affect the quality of customer service delivery.
• Provide clear and concise information to the airports’ passengers with regards to appropriate rules and regulations.
• Attend briefing sessions, conducted by superiors to maintain high standards at all times and carry out handover procedures in line with agreed standards of performance.
• Where relevant, suggest improvements to levels of customer service delivery and other systems of work to improve the quality of service to all customers.
• Coordinate with other airport representatives to provide assistance related with passenger’s buggy transport service – arrival/departure
• Coordinate with Midfield Terminal stakeholder employees to extend assistance and solve customer’s problems if any.
• Understand and provide complete/detailed information relating to the services available in the airport i.e. lounges, gates, banks, post office, restaurants, ATM machines, etc.
• Understand and provide information about airport facilities (i.e. toilets, information counters, airline office, etc.) to travelling passengers.
• Provide assistance and guidance to passengers as and when necessary (especially elderly / people of determination / children).
• Monitors and manages the Internal lift entrapment and panic alarm process in line with ADA SOP (where required).
• Collect and use ‘on-the-spot’ passenger feedback, suggestions, recommendations, unusual questions, special request in support of continual improvement and contract reporting purposes.
• Support and respond to passengers needs in the event of an emergency arising.
• Ensure adherence to ADA standards, policies, processes and procedures.
• Reporting faults to the concerned departments for rectification and keeping the client’s Team Leader advised.
• Report unattended items to ADA and according to SOP, keeping the CX Team Leader informed.

Customer Service Agent jobs in Dubai can provide opportunities for professionals who enjoy helping customers and coordinating business operations. Candidates interested in DP World careers should check the company’s official recruitment portal for current vacancies, eligibility requirements, and application instructions. Experience in client communication, shipment tracking, complaint resolution, documentation, and logistics coordination can strengthen an applicant’s CV. Familiarity with supply chain procedures and digital customer service tools may also be beneficial. Review the specific job description carefully and highlight relevant skills and experience when applying for customer service positions in the UAE.