Accounts Receivable Assistant Full Time NEW

The Accounts Receivable Assistant supports day-to-day accounts receivable and collection activities. The role ensures accurate customer accounts, timely collection and allocation of payments, account reconciliation, letter of credit management and complete AR documentation. The position works closely with Sales, Order Desk & Supply Chain management, Finance & Accounting, customers, banks, and relevant internal teams to support cash flow and reduce overdue receivables.

KEY RESPONSIBILITIES

1. Collection and Accounts Receivable Management

• Follow up with customers on payment plans, outstanding and overdue payments.
• Escalate overdue accounts, delayed commitments, and collection risks to the reporting manager.
• Maintain accurate and up-to-date customer accounts & correspondence, collection records and accounts receivable records.
• Prepare and share customer statement of account (SOA) on weekly basis.
• Record and allocate customer payments against outstanding invoices.
• Monitor outstanding balances & overdue accounts.
• Prepare daily AR Aging report
• Support month-end AR closing, reconciliation, and reporting activities.
• Reconcile customer statements and resolve account discrepancies involving invoices, payments, credit notes, deductions, and customer balances.
• Support documentation for credit notes, deductions, claims, returns, and payment adjustments.
• Assist with customer balance confirmations and audit requests when required.

2. Management of Letter of Credit (LC)

• Maintain an updated LC register covering required details of LC
• Co-ordinate with customers, sales and banks for LC advise and register advised LC in system
• Verify customer LCs against agreed clauses and coordinate amendments where required.
• Coordinate with sales, order management, customers, and banks to ensure timely submission of documents for collection.
• Preparing cover letter and Bill of exchange for document negotiation.
• Follow up with banks for document acceptance, payment confirmation, and realization of funds upon maturity.
• Monitor upcoming LC maturities and follow up on overdue or delayed payments.
• Track discrepancies in LC documentation and coordinate with relevant departments for timely resolution.
• Reconcile LC collections against customer accounts, bank statements, and outstanding receivables.
• Manage and monitor collections against Usance Letters of Credit received from customers.
• Prepare regular reports on LC collections, outstanding amounts, upcoming maturities, and overdue payments.
• Maintain complete documentation and records of LC transactions for audit and internal review.
• Escalate potential collection delays, discrepancies, and payment risks to the reporting manager.

3. Support for Online business (E-commerce)

• Reconcile receipts and settlements from relevant D2C sales and payment channels.
• Identify and follow up on unmatched, missing, delayed, or incorrectly allocated transactions.
• Support reconciliation of refunds, cancellations, returns, chargebacks, and related AR transactions.
• Coordinate with Retail, E-Commerce, Customer Service, and Finance teams to resolve payment or settlement discrepancies.

4. Reporting and Internal Control

• Prepare regular AR aging, collection, overdue, and reconciliation reports.
• Highlight collection risks, unresolved differences, and long-outstanding balances.
• Maintain complete supporting documents for AR transactions and collection activities.
• Support internal and external audit requirements related to accounts receivable.
• Follow company financial controls, approval procedures, accounting policies, and confidentiality requirements.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in accounting, Finance, Business Administration, or a related field.
• Approximately 1-3 years of experience in Accounts Receivable, Accounting, Credit Control, Collections, or a similar finance role.
• Experience supporting online businesses is preferred.
• UAE experience in a multi-channel, retail, distribution, consumer electronics, or fast-moving business environment is an advantage.

TECHNICAL SKILLS

• Good knowledge of accounts receivable and basic accounting principles.
• Strong Microsoft Excel skills, including PivotTables, lookups, reconciliations, and data checking.
• Experience with SAP, Microsoft Dynamics 365, or a similar ERP/accounting system is preferred.
• Understanding of letter of credits, aging analysis, payment allocation, customer reconciliation, collections, credit notes, and deductions.
• Basic understanding of UAE VAT documentation and E-invoice is an advantage.
• Working knowledge of Power BI for dashboard preparation, updating, and reporting.
• Experience in Smartsheet for data management, tracking, reporting, and workflow automation.

CORE COMPETENCIES

• Good written and spoken English.
• Professional communication with customers and internal stakeholders.
• High attention to detail and numerical accuracy.
• Strong follow-up, organization, and time-management skills.
• Analytical thinking and practical problem-solving ability.
• Ability to manage multiple accounts, deadlines, and priorities.
• Proactive, responsible, confidential, and collaborative working style.

KEY WORKING RELATIONSHIPS

Internal

Finance & Accounting, Sales, Order Desk & Supply Chain, Service, and E-Commerce teams

External

Customers, distributors, dealers, banks, payment partners and auditors, as applicable

KEY PERFORMANCE INDICATORS

• Collection achievement against agreed targets.
• Timeliness and accuracy of payment allocation.
• Customer account reconciliation accuracy.
• Timely resolution of AR discrepancies and customer queries.
• Accuracy and timeliness of AR reporting.
• Automation and cost reduction initiatives.

GENERAL REQUIREMENTS

The job holder may be assigned other related duties based on business requirements. The responsibilities and reporting line may be adjusted in line with organizational needs and approved company procedures.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, gender, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable federal, state, or local law.